Nextel Partners Inc
In their words
“Average monthly churn for both the fourth quarter and the full year was approximately 1.4%”
“Average monthly churn matched a previous company-low of 1.3% in second quarter 2005”
“And to 1.4% for the full year, among the lowest rates in the industry”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (10)
Churn: 1.4% (Q4 2005) — “Average monthly churn for both the fourth quarter and the full year was approximately 1.4%”
Churn (subscribers): 1.3% (Q2 2005, monthly) — “Average monthly churn matched a previous company-low of 1.3% in second quarter 2005”
Churn: 1.4% (FY 2004) — “and to 1.4% for the full year, among the lowest rates in the industry”
Churn: 1.3% (Q4 2004) — “Nextel Partners lowered average monthly churn rates to a record 1.3% in the fourth quarter”
Churn: 1.5% (Q1 2004) — “Average monthly churn rate was 1.5% in the first quarter, and remained among the lowest in the industry”
Churn: 1.6% (FY2003) — “the average monthly rate at which our customers canceled service with us, or "churn," was approximately 1.6% for 2003”
Churn: 1.4% (Q4 2003) — “Average monthly churn rate improved to 1.4% in the fourth quarter, a record low for the company, and was 1.6% for the full year in 2003.”
Churn: 1.5% (Q3 2003) — “The average monthly churn rate during the third quarter of 2003 improved to 1.5%, a record low for the company.”
Churn: 1.7% (Q1 2003) — “Average monthly churn rate during the first quarter of 2003 was 1.7%, which is believed to be the best in the industry.”
Churn: 1.6% (Q4 2002) — “the average monthly rate at which our customers canceled service with us, or "churn," was approximately 1.6% for each quarter of 2002”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.