Nextel Communications Inc
In their words
“Customer churn rate (5) 6.2 % (Boost Mobile) for the three months ended June 30, 2005”
“Customer churn improved to 1.4% in the second quarter, down from 1.5% in the first quarter”
“Customer churn rate (5) 5.0 % (Boost Mobile) for the three months ended March 31, 2005”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (20)
Churn (Boost Mobile branded prepaid service): 6.2% (Q2 2005 (three months ended June 30, 2005), monthly) — “Customer churn rate (5) 6.2 % (Boost Mobile) for the three months ended June 30, 2005”
Churn (Nextel branded service): 1.4% (Q2 2005 (three months ended June 30, 2005), monthly) — “Customer churn improved to 1.4% in the second quarter, down from 1.5% in the first quarter”
Churn (Boost Mobile branded prepaid service): 5% (Q1 2005 (three months ended March 31, 2005), monthly) — “Customer churn rate (5) 5.0 % (Boost Mobile) for the three months ended March 31, 2005”
Churn (Nextel branded service): 1.5% (Q1 2005 (three months ended March 31, 2005), monthly) — “the monthly customer churn rate was 1.5%. We are affirming our guidance...best ever first quarter churn rate of 1.5%”
Churn (Nextel commercial handsets): 1.7% (Q1 2004) — “Our average monthly customer churn rate during the first quarter 2004 was about 1.7% as compared to about 1.9%”
Churn (Nextel (excluding Boost Mobile)): 1.6% (2004) — “Our average monthly customer churn rate, excluding handsets sold under our Boost Mobile brand, was about 1.6% during 2004 and 2003.”
Churn: 1.6% (FY2004, monthly) — “The monthly customer churn rate was 1.6% for the full year of 2004 and 1.5% for the fourth quarter, both unchanged from 2003”
Churn: 1.5% (Q4 2004, monthly) — “customer churn rate of about 1.5% for the fourth quarter 2004...represents the monthly percentage of the customer base that disconnects from service”
Churn (Nextel (excluding Boost Mobile)): 1.6% (Q2 2004) — “Our average monthly customer churn rate during both the second quarter 2004 and the second quarter 2003 was about 1.6%.”
Churn: 1.7% (Q1 2004) — “customer churn rate of about 1.7% for the first quarter 2004”
Churn: 1.6% (FY 2003) — “Customer churn decreased to an average of 1.6% for the year and was 1.5% for the fourth quarter of 2003”
Churn: 1.5% (Q4 2003) — “customer churn rate of about 1.6% for 2003 and about 1.5% for the fourth quarter 2003”
Churn: 1.4% (Q3 2003) — “These net handset additions reflect a customer churn rate of about 1.4% for the third quarter 2003”
Churn: 1.6% (Q2 2003) — “Customer churn was approximately 1.6% for the second quarter of 2003, the best since 1998.”
Churn (Nextel handsets): 1.9% (Q1 2003) — “customer churn rate of about 1.9% for the first quarter of 2003...represents the monthly percentage of the customer base that disconnects from service”
Churn: 2.1% (FY2002) — “Our average monthly customer churn rate during 2002 was about 2.1% as compared to about 2.3% during 2001.”
Churn (Nextel handsets): 2.1% (Q4 2002) — “Customer churn was approximately 2.1% for the fourth quarter of 2002...represents the monthly percentage of the customer base that disconnects from service”
Churn: 2% (Q3 2002) — “These net handset additions reflect a customer churn rate of approximately 2% during the third quarter of 2002.”
Churn: 2.1% (Q2 2002) — “Our average monthly customer churn rate during the quarter ended June 30, 2002 was about 2.1%.”
Churn (domestic): 2.1% (Q2 2002) — “Nextel's customer retention rate remained among the best in the industry with customer churn holding flat at 2.1%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.