NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Education  /  TPG Pace Tech Opportunities Corp.

TPG Pace Tech Opportunities Corp.

EducationOnline TutoringNRDY
nerdy.com ↗
68
Latest disclosed NPS
15 Oct 2021
12
NPS entries
9 with a number
2021–23
Years covered
12 entries in all

In their words

“Just trying to prioritize the most important approach just to make sure that they ultimately manifest themselves and think that customers value or that kind of add to retention and NPS and other things that would be a signal of great progress there.”
— Jason Pello, Chief Financial Officer, TPG Pace Tech Opportunities Corp. · Earnings call, Q4 2022 · 28 Feb 2023
“And we think that will manifest in a couple of different ways, including continuing to improve Net Promoter Score, making it easier to consume additional products, including additional tutoring subjects, as well as purchasing sort of tangential products…”
— Chuck Cohn, Founder, Chairman and Chief Executive Officer, TPG Pace Tech Opportunities Corp. · Earnings call, Q4 2021 · 28 Feb 2022
“Format, combined with our ability to build trust, own the customer relationship, and make good on our customer promises has allowed us to generate high customer satisfaction as evidenced by our Net Promoter Score of 68 for customers surveyed in 2020.”
— TPG Pace Tech Opportunities Corp. · SEC S-1 IPO prospectus · filed 15 Oct 2021

Disclosed NPS over time

Every Net Promoter Score TPG Pace Tech Opportunities Corp. has published, by date.

607080746868686868686868

NPS disclosures (12)

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28 Feb 2023
NPSProgram

…just trying to prioritize the most important approach just to make sure that they ultimately manifest themselves and think that customers value or that kind of add to retention and NPS and other things that would be a signal of great progress there.

— Jason Pello, Chief Financial Officer, TPG Pace Tech Opportunities Corp. · Earnings call, Q4 2022 · 28 Feb 2023
Earnings call, Q4 2022 ↗
28 Feb 2022
NPSProgram

And we think that will manifest in a couple of different ways, including continuing to improve Net Promoter Score, making it easier to consume additional products, including additional tutoring subjects, as well as purchasing sort of tangential products…

— Chuck Cohn, Founder, Chairman and Chief Executive Officer, TPG Pace Tech Opportunities Corp. · Earnings call, Q4 2021 · 28 Feb 2022
Earnings call, Q4 2021 ↗
15 Oct 2021
NPS68

…format, combined with our ability to build trust, own the customer relationship, and make good on our customer promises has allowed us to generate high customer satisfaction as evidenced by our Net Promoter Score of 68 for customers surveyed in 2020.

— TPG Pace Tech Opportunities Corp. · SEC S-1 IPO prospectus · filed 15 Oct 2021
SEC S-1 IPO prospectus ↗
19 Aug 2021
NPS68

…format, combined with our ability to build trust, own the customer relationship, and make good on our customer promises has allowed us to generate high customer satisfaction as evidenced by our Net Promoter Score of 68 for customers surveyed in 2020.

— TPG Pace Tech Opportunities Corp. · SEC S-4/A · filed 19 Aug 2021
SEC S-4/A ↗
11 Aug 2021
NPS68

…format, combined with our ability to build trust, own the customer relationship, and make good on our customer promises has allowed us to generate high customer satisfaction as evidenced by our Net Promoter Score of 68 for customers surveyed in 2020.

— TPG Pace Tech Opportunities Corp. · SEC S-4/A · filed 11 Aug 2021
SEC S-4/A ↗
5 Aug 2021
NPS68

…format, combined with our ability to build trust, own the customer relationship, and make good on our customer promises has allowed us to generate high customer satisfaction as evidenced by our Net Promoter Score of 68 for customers surveyed in 2020.

— TPG Pace Tech Opportunities Corp. · SEC S-4/A · filed 5 Aug 2021
SEC S-4/A ↗
15 Jul 2021
NPS68

…format, combined with our ability to build trust, own the customer relationship, and make good on our customer promises has allowed us to generate high customer satisfaction as evidenced by our Net Promoter Score of 68 for customers surveyed in 2020.

— TPG Pace Tech Opportunities Corp. · SEC S-4/A · filed 15 Jul 2021
SEC S-4/A ↗
22 Jun 2021
NPS68

…format, combined with our ability to build trust, own the customer relationship, and make good on our customer promises has allowed us to generate high customer satisfaction as evidenced by our Net Promoter Score of 68 for customers surveyed in 2020.

— TPG Pace Tech Opportunities Corp. · SEC S-4/A · filed 22 Jun 2021
SEC S-4/A ↗
24 May 2021
NPS68

…format, combined with our ability to build trust, own the customer relationship, and make good on our customer promises has allowed us to generate high customer satisfaction as evidenced by our Net Promoter Score of 68 for customers surveyed in 2020.

— TPG Pace Tech Opportunities Corp. · SEC S-4/A · filed 24 May 2021
SEC S-4/A ↗
19 Mar 2021
NPS68

…format, combined with our ability to build trust, own the customer relationship, and make good on our customer promises has allowed us to generate high customer satisfaction as evidenced by our Net Promoter Score of 68 for customers surveyed in 2020.

— TPG Pace Tech Opportunities Corp. · SEC S-4 merger filing · filed 19 Mar 2021
SEC S-4 merger filing ↗
29 Jan 2021
NPS68

The breadth of Nerdy’s platform enables long-term relationships with cross format engagement across the entirety of the learning lifecycle – resulting in high customer satisfaction as evidenced by Nerdy’s 68 NPS.

— TPG Pace Tech Opportunities Corp. · SEC 8-K filing · filed 29 Jan 2021
SEC 8-K filing ↗
29 Jan 2021
NPS74

22 22 23 ✔ ✔ ✔ ✔ 23 ✔ ✔ ✔ ✔ 24 2 Net Promoter Scores Consumers Love their Experience 74 68 68 62 exactly what my son needed It was ... In just a few “ weeks he had a better grasp on Spanish 4 and raised his grade significantly highly recommend !

— TPG Pace Tech Opportunities Corp. · SEC 8-K filing · filed 29 Jan 2021
SEC 8-K filing ↗

Retention disclosures (0)

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.