Neptune Insurance Holdings Inc.
neptuneinsurance.com ↗In their words
“Policy retention rate at renewal also improved year-over-year to 86%.”
“Revenue retention ticked down a little bit. still at a strong level, it's at 90% over the last 12 months, but it did tick down from 92% in 2025”
“In 2025, we retained 98% of premium. That retention rate tells you 2 things. Our pricing is competitive and our policyholders are staying.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Neptune Insurance reported Q2 2026 written premium of $126.9 million with policy retention at renewal increasing to 86%.
Retention rate: 86% (Q2 2026) — “Policy retention rate at renewal also improved year-over-year to 86%.”
Net revenue retention: 90% (12 months to Q1 2026) — “revenue retention ticked down a little bit. still at a strong level, it's at 90% over the last 12 months, but it did tick down from 92% in 2025”
Retention rate: 98% (2025) — “In 2025, we retained 98% of premium. That retention rate tells you 2 things. Our pricing is competitive and our policyholders are staying.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.