Neon Designs
In their words
“Research reveals online-booked first-time clients at salons return 78% of the time, versus 39% for walk-in clients, highlighting a significant retention gap.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (1)
Research reveals online-booked first-time clients at salons return 78% of the time, versus 39% for walk-in clients, highlighting a significant retention gap.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.