NPS Intelligence (beta)

…compensation based on company financial measures (Adjusted EBITDA and Revenue) as well as strategic scorecard metrics (percentage of recurring revenue, customer net promoter score, and employee satisfaction score) Long-Term Incentive Program ("LTIP") •

For the 2025 AIP, the Committee determined to replace the strategic scorecard (previously weighted 20%) with percentage of recurring revenue (10%), customer net promoter score (5%), and employee satisfaction score (5%).

Revenue is weighted at 30% and customer satisfaction, demonstrated through Net Promoter Scores, an independent metric, is weighted 10%. Each of these financial metrics is defined in the Glossary of Key Terms Used in Our CD&A and Executive Compensation…

Increase NPS through full-service partnership and vast, cloud-based solutions portfolio Clear Strategic Priorities • Drive platform conversion and grow customer base in an expanding market •

And I'm proud to say in our most recent survey, we scored a 61, which is quite an improvement over 14 five years ago.

Our Net Promoter Score increased from 48 to 52, a major achievement from where we began in 2018 at 14. Happy customers make the rest of our strategy of transforming NCR into a software-led-as a-Service company possible.

…increasingly becoming active, strategic advisors to our clients, helping them retool and reinvent their business, and this is reflected in a significant increase in our Net Promoter Score, a measure of customer experience, from 14 in 2018 to 52 in 2022.

And in 2022, I am proud to say we improved to 52. So in 4 years, we improved our net promoter score from 14 to 52.

We just had our latest NPS scores. They came up 10% up year-over-year.

12 CommerceCo Growth Strategy 1 Win new customers and retain existing base through relentless focus on NPS and satisfaction 2 Optimize go-to-market strategy in specific areas to target large and growing TAM 3 Up-sell and cross-sell existing customers to…

Customer satisfaction improved 33% year-over-year, with a 2021 Net Promoter Score of 48. NCR increased recurring revenue 25% year-over-year, and it is now 58% of total consolidated revenue.

We are increasingly becoming active, strategic advisors to our clients, helping them retool and reinvent their business, and this is reflected in a significant increase in our Net Promoter Score from 14 in 2018 to 48 in 2021.

Our focus is paying off with our net promoter score increasing by 33% in 2021 and 2020. Improved customer satisfaction helps NCR garner a higher share wallet and was a key contributor to revenue growth and margin expansion across all of our industries.

We delivered 5 N C R C O R P O R A T I O N Focus on Customers Resulted in Happier Customers … Net Promoter Score (NPS) … N C R C O R P O R A T I O N Moved to a software-led company Shifted to recurring revenue Improved…

Our focus is paying dividends as our net promoter scores a significant improvement last year, and we continue to strive for further improvements.

We have improved across the board, not only on product in the product investment, but also on our service or NPS scores, our Net Promoter Scores, went up last year quite well.

…financial and customer focus for 2020, we continued to use Adjusted Earnings Before Interest, Tax, Depreciation, and Amortization (Adjusted EBITDA), weighted 80%, and Net Promoter Score, weighted 20%, as our core financial objectives for the plan.

…our strategic financial and customer focus for 2019, we used Adjusted Earnings Before Interest, Tax, Depreciation, and Amortization (Adjusted EBITDA), weighted 80%, and Net Promoter Score, weighted 20%, as our Core Financial Objectives for the plan.

…types of statistics that you might have to just provide the color around the work you've done there whether that be Net Promoter Scores or employee retention or morale studies or anything that would really show where you're at in that journey around…

So, really good momentum, our customer satisfaction level as Mike referenced our conference, but we do Net Promoters Score. And it was materially improved year-over-year.

Our customer sat, we shifted our our measurements to NPS this year. So we’re asking them, will they recommend NCR as a partner and that’s – saw an improvement year-over-year.

The bonus funding metrics approved by the Committee are Adjusted EBITDA (80% weighting) and Customer Success — Net Promoter Score (20% weighting).

Well, just real quickly, I'd say it was also a record year for our Net Promoter Score on that solution. And so you see churn down, new sales up, usage up by consumers.

Digital banking users grew at record levels vs prior year driven by increased sales capacity and NPS scores • Enterprise SW growth y/y of ~20% CC based on demand of Cx Banking and Payments SW •

The “Playbook” for Retail Bank Transformation Key Performance Metrics NPS + Profit per square foot = Market Share Sales and Service • Interactive Banker •

NCR Voyix's Aloha Consumer Marketing Solution uses AI to help restaurants personalize outreach and track results for guest retention.

Retention rate (Digital Banking): 90% (Q1 2024) — “We're renewing 90-plus percent of our contracts”

Churn (Restaurant (small customers)): 10% (Q1 2024) — “we see the normal -- some of the normal churn happening at that small base. We could see that up to 10%”

NCR Point of Sale systems offer potential to increase customer retention for auto shops.