NCBA group
ncbagroup.com ↗In their words
“NCBA group's Digital Channels Net Promoter Score grew to 62 in Q1 2026, recognized by KBA 2025 Customer Experience Survey.”
“NCBA achieves Net Promoter Score of 72 in 2025, a notable accomplishment in the banking sector known for friction-filled interactions.”
“NCBA reported stronger service resilience with 99.68% system uptime and higher customer advocacy via Digital Net Promoter Score.”
Disclosed NPS over time
Every Net Promoter Score NCBA group has published, by date.
NPS disclosures (3)
NCBA reported stronger service resilience with 99.68% system uptime and higher customer advocacy via Digital Net Promoter Score.
NCBA group's Digital Channels Net Promoter Score grew to 62 in Q1 2026, recognized by KBA 2025 Customer Experience Survey.
NCBA achieves Net Promoter Score of 72 in 2025, a notable accomplishment in the banking sector known for friction-filled interactions.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.