Nayax
nayax.com ↗In their words
“Very low customer churn rate of under 3% annually, reflecting the stickiness”
“70% to 80% of our revenue is on a year-to-year basis, is coming from the existing customers with a nearly 130% net retention rate.”
“Nayax reports net revenue retention of 120% in FY 2025, coinciding with first profitable year.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (32)
Nayax reports net revenue retention of 120% in FY 2025, coinciding with first profitable year.
Nayax maintains a strong net revenue retention rate while expanding its integrated platform for unattended retail.
Nayax reported net revenue retention of 120%, indicating existing customers are increasing annual spending.
Nayax reaffirmed 2026 revenue guidance while maintaining net revenue retention around 120%.
Nayax disclosed dollar-based net retention rate metric in Q2 2026 results.
Nayax reported Q1 2026 revenue growth of 32% and tracks dollar-based net retention rate as a key metric.
Net revenue retention: 122% (Q1 2026) — “Dollar - based net retention rate ( 3 ) 122%”
Churn: 2.8% (FY2025) — “Revenue churn(4) 2.8%”
Net revenue retention: 120% (FY2025) — “Our strong dollar-based net retention rate of 120% as of December … in 2024 and 144% in 2023.”
Net revenue retention: 122% (Q3 2025) — “Dollar-basednet retention rate (3) 122% Q3 24: $1.23M ▲17%”
Net revenue retention: 123% (Q2 2025) — “Dollar-basednet retention rate (3) 123% Q2 24: $1.19M ▲16%”
Churn: 3% (Q2 2025) — “very low customer churn rate of under 3% annually, reflecting the stickiness”
Net revenue retention: 128% (Q1 2025) — “Dollar-basednet retention rate (3) 128% Q1 24: $1.11M ▲20%”
Churn: 2.8% (Q1 2025) — “Revenue churn (4) 2.8% Q1 24: $1.1B ▲18%”
Churn: 2.7% (FY2024) — “the customer churn rate remained low at 2.7%”
Net revenue retention: 129% (FY2024) — “Our solutions are deeply embedded in and mission-critical to our customers' operations, which is visible in our strong dollar-based net retention rate of 129% as of December … in 2023 and 131% in 2022.”
Net revenue retention: 130% (Q4 2024) — “70% to 80% of our revenue is on a year-to-year basis, is coming from the existing customers with a nearly 130% net retention rate.”
Net revenue retention: 130% (Q2 2024) — “Dollar-Based Net Retention RateIn Q2 24 130%”
Churn: 2.8% (Q2 2024) — “Revenue churn 2.8%”
Net revenue retention: 134% (Q1 2024) — “Dollar-basednet retention rate 134%”
Churn: 3.2% (Q1 2024) — “Revenue churn 3.2%”
Net revenue retention: 144% (FY2023) — “Our solutions are deeply embedded and mission-critical to our customers' operations, which is evidenced by our strong dollar-based net retention rate of 144% as of December … in 2022 and 137% in 2021.”
Churn: 3.4% (FY2023) — “Our revenue churn rate, which we define as the percentage of revenue lost as a result of customers leaving our platform in the previous 12 months, was 3.4% in 2023, 3.6% in 2022 and 2.6% in 2021.”
Net revenue retention: 145% (Q3 2023) — “Dollar-based net retention rate 145%”
Net revenue retention: 139% (Q2 2023) — “Dollar-basednet retention rate(2) 139%... Significantly increasing and retaining customer base with high net retention rate at 139% and low churn rate at 4.1%”
Churn: 4.1% (Q2 2023) — “Revenue churn 4.1%... low churn rate at 4.1%”
Net revenue retention: 141% (Q1 2023) — “141% dollar-based net retention rate2 and 3.8% revenue churn for Q1.2023”
Churn: 3.8% (Q1 2023) — “141% dollar-based net retention rate2 and 3.8% revenue churn for Q1.2023”
Net revenue retention: 131% (FY2022) — “we have had a successful track record of growing with our customers and minimizing churn. Strong business model...dollar-based net retention rate of 131% as of December 31, 2022”
Churn: 3.6% (FY2022) — “our revenue churn rate, which we define as the percentage of revenue lost as a result of customers leaving our platform in the last 12 months, was 3.6% in 2022”
Net revenue retention: 127% (Q3 2022) — “127% dollar-based net retention rate and 3.4% revenue churn for Q3.2022”
Churn: 3.4% (Q3 2022) — “127% dollar-based net retention rate and 3.4% revenue churn for Q3.2022”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.