Nationwide
nationwide.com ↗In their words
“Nationwide improved Net Promoter Score, ranking third in the UK and first among high-street financial services providers.”
“Nationwide launches DriveWell Messaging platform for automated customer engagement to improve driver retention and safety.”
“Nationwide uses H2O.ai to build models related to customer churn and customer retention among other business analytics.”
NPS disclosures (1)
Nationwide improved Net Promoter Score, ranking third in the UK and first among high-street financial services providers.
Retention disclosures (3)
Nationwide launches DriveWell Messaging platform for automated customer engagement to improve driver retention and safety.
Nationwide uses H2O.ai to build models related to customer churn and customer retention among other business analytics.
Nationwide partnered with H2O.ai to develop models for customer churn and customer retention optimization.
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.