National Australia Bank (NAB)
nab.com.au ↗In their words
“NAB's Net Promoter Score sits at +43, signalling strong customer loyalty and satisfaction in corporate banking.”
“NAB's net promoter score from brokers is +38.”
“NAB's Consumer NPS remained stable at -1 from March to June 2022, ranking first among major Australian banks.”
Disclosed NPS over time
Every Net Promoter Score National Australia Bank (NAB) has published, by date.
NPS disclosures (22)
NAB ranked #1 on Net Promoter Score and Relationship Strength Index in Coalition Greenwich 2026 Australia Large Corporate Relationship Banking Study.
NAB's Small Business strategic net promoter score rose by three points, indicating improved customer experience.
NAB's Net Promoter Score sits at +43, signalling strong customer loyalty and satisfaction in corporate banking.
NAB ranked first on net promoter score in the high net worth and mass affluent segment according to interim results.
NAB's net promoter score from brokers is +38.
NAB's AFLW sponsorship resulted in significantly higher NPS among AFLW fans aware of the sponsorship.
NAB's Corporate and Institutional Bank retained the #1 position using Net Promoter Score (NPS) to measure customer loyalty and satisfaction.
NAB's Consumer NPS remained stable at -1 from March to June 2022, ranking first among major Australian banks.
NAB's Corporate and Institutional Bank achieved an NPS of +41, the highest of any bank in Australia.
NAB's Corporate and Institutional Bank demonstrated strong relationship strength measured by Net Promoter Score.
NAB's Net Promoter Score rose 3 points to -18, indicating more customers would discourage others from using the bank than recommend it.
NAB's net promoter score declined from -16 to -18 in December, though it remained first among major banks.
NAB's Net Promoter Score declined one point to -17, placing the bank second among major Australian banks.
NAB shareholders debate reliance on net promoter score for customer engagement strategy.
NAB's net promoter score is negative 16 percent, reflecting damage from the Hayne inquiry but better than two of its peers.
NAB fell from first to second on net promoter score across priority segments in second half results.
NAB CEO describes strategy incorporating Net Promoter Scores and client experience measures to reduce bank complexity.
NAB has participated in the net promoter program for two years and collected over 315,000 customer feedback fragments.
NAB has achieved a Net Promoter Score of +24, the highest among Australian banks.
NAB is launching chatbots in call centres as part of its 'journeys' project to increase Net Promoter Score.
NAB has embedded the Net Promoter System to drive a culture of customer advocacy.
NAB to lift net promoter score disclosure to stakeholders.
Retention disclosures (1)
NAB claims it has strongly improved customer retention in its mortgage broker business.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.