NaaS Technology Inc.
In their words
“For the Beijing, the three instalments, the renewal rate is already close to 90% back to the level prior pandemic”
“Our quarterly retention rate was 69% compared with 71% during the same quarter last year”
“The stable and high retention rate of 72%, we have attained this quarter”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Retention rate (Beijing three instalments): 90% (Q4 2020) — “for the Beijing, the three instalments, the renewal rate is already close to 90% back to the level prior pandemic”
Retention rate: 69% (Q3 2019) — “Our quarterly retention rate was 69% compared with 71% during the same quarter last year”
Retention rate: 72% (Q1 2019) — “the stable and high retention rate of 72%, we have attained this quarter”
Retention rate: 71% (Q4 2018) — “the stable and high retention rate of 71% we attained this quarter”
Retention rate: 70% (FY2018) — “Our students retention rate remained high and stable at 70% in 2018”
Retention rate: 71% (Q3 2018) — “industry retention rate which increased to 71% this quarter from 70% in the same period last year”
Retention rate: 70% (FY2017) — “our overall retention rate in year 2017 was 70%. So, much higher than the industry average”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.