N-able
n-able.com ↗In their words
“Dollar-based net revenue retention, which is calculated on a trailing 12-month basis, was approximately 103% on a reported basis”
“We've been able to renew our longer-term contract at a rate around 90%”
“I know it was down a little bit to the 85% I think this year”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (39)
N-able's trailing 12-month net retention stands at 106%, with net revenue dollar retention improving quarter-over-quarter and year-over-year.
N Able reports dollar-based net revenue retention of around 106%, signalling continued customer spending growth.
N-able reported improved gross and net revenue dollar retention from prior quarter and year-earlier period, with trailing 12-month net retention.
N-able reported trailing 12-month net revenue retention of 106% (constant currency 103%), with sequential and year-over-year improvement.
Net revenue retention (subscription products): 106% (TTM March 31, 2026) — “annual dollar-based net revenue retention rate for our subscription products was approximately 106% for the trailing twelve-month period ended March 31, 2026”
Net revenue retention (subscription products): 103% (FY2025) — “dollar-based net revenue retention rate, which was 103%, 103% and 110% for each of the trailing twelve-month periods ended December … and 2023”
Net revenue retention: 103% (FY2025 (trailing 12-month)) — “Dollar-based net revenue retention, which is calculated on a trailing 12-month basis, was approximately 103% on a reported basis”
Retention rate: 90% (Q3 2025) — “we've been able to renew our longer-term contract at a rate around 90%”
Net revenue retention (subscription products): 102% (trailing twelve months ended June 30, 2025) — “Our annual dollar-based net revenue retention rate for our subscription products was approximately 102% and 108% for the trailing twelve-month periods ended June 30, 2025 and 2024, respectively”
Net revenue retention (subscription products): 101% (TTM ended March 31, 2025) — “Our annual dollar-based net revenue retention rate for our subscription products was approximately 101% and 111% for the trailing twelve-month periods ended March 31, 2025 and 2024, respectively.”
Gross revenue retention: 85% (FY2024) — “2024 GRR and NRR were 85% and 103%, respectively.”
Net revenue retention: 103% (TTM Dec 31, 2024) — “dollar-based net revenue retention rate, which was 103%, 110% and 103% for each of the trailing twelve-month periods ended December … and 2022”
Gross revenue retention: 85% (Q4 2024) — “I know it was down a little bit to the 85% I think this year”
Net revenue retention (subscription products): 105% (TTM Q3 2024) — “Annual dollar-based net revenue retention rate for subscription products was approximately 105% and 108% for TTM periods ended September 30, 2024 and 2023”
Net revenue retention (subscription products (MSP)): 108% (TTM ended June 30, 2024) — “annual dollar-based net revenue retention rate for our subscription products was approximately 108% and 105% for the trailing twelve-month periods ended June 30, 2024 and 2023”
Net revenue retention (MSP subscription products): 111% (TTM Q1 2024) — “Annual dollar-based net revenue retention rate for our subscription products was approximately 111% for the trailing twelve-month period ended March 31, 2024”
N-able received recognition in 2022 American Business Awards with customer retention reported to be up.
Net revenue retention (MSP partners (subscription)): 110% (TTM ended Dec 31, 2023) — “dollar-based net revenue retention rate, which was 110%, 103% and 110% for each of the trailing twelve-month periods ended December … and 2021”
Net revenue retention: 110% (FY2023 (TTM)) — “Full-Year 2023 Revenue Increased 13.5% Year-Over-Year TTM Dollar-Based Net Retention Rate of 110%”
Gross revenue retention: 86% (Q4 2023) — “we expect full year gross retention in line with fourth quarter results near 86%”
Net revenue retention (subscription products): 108% (TTM 2023) — “Our annual dollar-based net revenue retention rate for our subscription products was approximately 108% and 104% for the trailing twelve-month periods ended September 30, 2023 and 2022, respectively”
Net revenue retention: 110% (Q3 2023) — “dollar-based net revenue retention, which is calculated on a trailing 12-month basis, was approximately 108% or 110% on a constant currency basis”
Net revenue retention (subscription products): 105% (12M ended June 30, 2023) — “Annual dollar-based net revenue retention rate for subscription products approximately 105% for trailing twelve-month period ended June 30, 2023, down from 106% in 2022”
Net revenue retention: 109% (Q2 2023) — “dollar-based net revenue retention was approximately 105% or 109% on a constant currency basis”
Net revenue retention (subscription products): 103% (TTM ended March 31, 2023) — “annual dollar-based net revenue retention rate for subscription products was approximately 103% and 108% for TTM ended March 31, 2023 and 2022”
Net revenue retention (Subscription products): 103% (TTM ended December 31, 2022) — “Our dollar-based net revenue retention rate was 103%, 110% and 109% for each of the trailing twelve-month periods ended December … and 2020, respectively.”
Net revenue retention: 108% (Q4 2022) — “On a constant currency basis, dollar-based net retention held steady quarter-over-quarter at 108%”
Net revenue retention: 103% (Q4 2022) — “TTM Dollar-Based Net Retention Rate of 103% Includes ~5 Points of Negative FX Impact”
Net revenue retention (Subscription products): 104% (TTM ended September 30, 2022) — “Our annual dollar-based net revenue retention rate for our subscription products was approximately 104% and 110% for the trailing twelve-month periods ended September 30, 2022 and 2021, respectively”
Net revenue retention (MSP subscription products): 106% (TTM Q2 FY2022) — “Our annual dollar-based net revenue retention rate for our subscription products was approximately 106% and 110% for the trailing twelve-month periods ended June 30, 2022 and 2021, respectively”
Net revenue retention (subscription products): 108% (TTM ended March 31, 2022) — “Our annual dollar-based net revenue retention rate for our subscription products was approximately 108% and 109% for the trailing twelve-month periods ended March 31, 2022 and 2021”
Gross revenue retention: 86.5% (Q4 2021) — “consistent gross retention rates in the 86% to 87% range”
Net revenue retention: 110% (TTM (trailing twelve months)) — “TTM Dollar-Based Net Retention Rate Consistent at 110%”
Net revenue retention (subscription products): 110% (TTM Sep 2021) — “annual dollar-based net revenue retention rate for our subscription products was approximately 110% and 109% for the trailing twelve-month periods ended September 30, 2021 and 2020”
Net revenue retention (MSP subscription products): 110% (TTM as of June 30, 2021) — “Our annual dollar-based net revenue retention rate for our subscription products was approximately 110% and 109% for the trailing twelve-month periods ended June 30, 2021 and 2020, respectively”
Gross revenue retention: 86% (Q2 2021) — “Trailing 12-month gross revenue retention was 86% in the quarter, up slightly from 85% in the first quarter”
Net revenue retention (MSP partners): 109% (TTM ended March 31, 2021) — “dollar-based net revenue retention rate which was 109% and 110% for each of the trailing twelve-month periods ended March 31, 2021 and March 31, 2020, respectively”
Gross revenue retention (MSP partners): 85% (March 31, 2021) — “dollar-based gross revenue retention was 85%, 86%, 86%, 86%, and 84% as of March 31, 2021, December 31, 2020, March 31, 2020, December 31, 2019, and December 31, 2018”
Net revenue retention: 109% (2020A) — “109% Dollar-based net retention rate”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.