Multicanal SA
In their words
“Our annualized churn rate for the three-month period ended March 31, 2006 was 14.5%, as compared to 14.9% for the three-month period ended March 31, 2005.”
“The annualized churn rate for the three-month period ended September 30, 2005 was 11.9%, as compared to 14.3% for the three-month period ended September 30, 2004.”
“The annualized churn rate for the three-month period ended March 31, 2005 was 14.9%, as compared to 20.7% for the three-month period ended March 31, 2004.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (18)
Churn: 14.5% (Q1 2006) — “Our annualized churn rate for the three-month period ended March 31, 2006 was 14.5%, as compared to 14.9% for the three-month period ended March 31, 2005.”
Churn: 13.8% (2005) — “Multicanal's churn rate for 2005 was 13.8% as compared to 16.1% for 2004.”
Churn: 11.9% (3Q ended Sep 30, 2005) — “The annualized churn rate for the three-month period ended September 30, 2005 was 11.9%, as compared to 14.3% for the three-month period ended September 30, 2004.”
Churn: 13% (6M ended Jun 30, 2005) — “The annualized churn rate for the six-month period ended June 30, 2005 was 13.0%, as compared to 14.5% for the six-month period ended June 30, 2004.”
Churn: 16.1% (FY2004) — “our annual gross churn rate averaged 43.8% in the year ended December … in the year ended December 31, 2003 and 16.1% in the year ended December 31, 2004”
Churn: 14.9% (3M ended Mar 31, 2005) — “The annualized churn rate for the three-month period ended March 31, 2005 was 14.9%, as compared to 20.7% for the three-month period ended March 31, 2004.”
Churn (cable television): 16.1% (2004) — “Multicanal's churn rate for 2004 was 16.1%, as compared to 20.5% for 2003”
Churn (Multicanal cable television): 14.3% (Q3 2004 annualized) — “Our annualized churn rate for the three-month period ended September 30, 2004 was 14.3% as compared to 16.4% for the three-month period ended September 30, 2003”
Churn (cable television): 14.5% (6M 2004) — “Our estimated churn rate for the six-month period ended June 30, 2004 was 14.5% as compared to 22.4% for the six-month period ended June 30, 2003.”
Churn (cable television): 20.7% (Q1 2004) — “Multicanal's estimated churn rate for the three-month period ended March 31, 2004 was 20.7% as compared to 25.9% for the three-month period ended March 31, 2003.”
Churn: 20.5% (2003) — “Multicanal's churn rate for 2003 was 20.5% as compared to 43.8% for 2002.”
Churn: 16.4% (Q3 2003) — “Multicanal's annualized churn rate for the three-month period ended September 30, 2003 was 16.4% as compared to 58.8% for the three-month period ended September 30, 2002.”
Churn: 22.4% (Q2 2003 (annualized)) — “Multicanal's annualized churn rate for the three-month period ended June 30, 2003 was 22.4% as compared to 54.1% for the three-month period ended June 30, 2002”
Churn: 32.4% (FY2001) — “Our annual gross churn rate averaged 32.4% in 2001 and 43.8% in the year ended December 31, 2002”
Churn: 25.9% (Q1 2003) — “Multicanal's churn rate for the three-month period ended March 31, 2003 was 25.9% as compared to 42.1% for the three-month period ended March 31, 2001.”
Churn: 43.8% (FY2002) — “Multicanal's annualized churn rate for 2002 was 43.8% as compared to 32.4% for 2001.”
Churn (Cable television): 47.8% (9M 2002) — “our annual gross churn rate averaged 32.4% in 2001 and 47.8% in the nine-month period ended September 30, 2002”
Churn (cable television customers): 58.8% (Q3 2002 (annualized)) — “Multicanal's annualized churn rate for the three-month period ended September 30, 2002 was 58.8% as compared to 33.5% for the three-month period ended September 30, 2001.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.