MTN Group
mtn.com ↗In their words
“MTN's Net Promoter Score stands at 13% in Nigeria.”
“MTN reported that customer net promoter score was among key performance indicators above minimum thresholds in South African operations.”
“MTN Group's Agile Net Promoter Score doubled within three months as part of agile procurement transformation.”
NPS disclosures (17)
MTN reported that customer net promoter score was among key performance indicators above minimum thresholds in South African operations.
MTN Group's Agile Net Promoter Score doubled within three months as part of agile procurement transformation.
MTN reports improved customer satisfaction scores and decreased Customer Effort Score, demonstrating enhanced customer experiences.
MTN attributes focus on network quality and competitiveness to strong Net Promoter Score position in consolidated markets.
MTN reported notable improvement in Net Promoter Score for network quality, translating to improved customer satisfaction.
MTN prioritizes Net Promoter Score and has established a mobile backhaul network to support autonomous networking in South Africa.
MTN's NPS improved notably in H1 2023, reflecting increased customer likelihood to recommend the company's services.
MTN uses Net Promoter Score as a gauge of customer experience and a key metric at the highest levels of the company.
MTN Group CEO reports that 15 of the group's 21 operations boasted their market's highest net promoter scores ahead of brand refresh.
MTN claims to have maintained a leadership position in network NPS while investing in service quality and expansion.
MTN saw massive increases in NPS through its partnership with Ericsson to improve customer experience across Africa.
MTN SA is investing in network improvements, as reflected in improved net promoter scores.
MTN introduces chatbots to reduce customer effort score and improve customer experience for its 66 million subscribers.
MTN CEO reports leading network Net Promoter Score in 10 of its markets.
MTN is cited as number one in Nigeria in terms of Net Promoter Score.
MTN reports encouraging improvements in network quality and Net Promoter Scores in South Africa and Nigeria.
MTN's Net Promoter Score stands at 13% in Nigeria.
Retention disclosures (1)
Mobile operator MTN SA partners with Huawei and promises personalized services to improve customer retention and experience.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.