MTN Nigeria
mtn.com.ng ↗In their words
“MTN Nigeria claimed highest Net Promoter Score among Nigerian telecom operators.”
“MTN Nigeria maintained its position as top telecom in Net Promoter Score, according to 2024 sustainability report.”
“MTN Nigeria maintains leadership position in network net promoter score.”
NPS disclosures (6)
MTN Nigeria claimed highest Net Promoter Score among Nigerian telecom operators.
MTN Nigeria maintained its position as top telecom in Net Promoter Score, according to 2024 sustainability report.
MTN Nigeria maintains leadership position in network net promoter score.
MTN Nigeria maintained its leadership position in network net promoter score through continued investment in service quality and 4G expansion.
MTN Nigeria is focusing on customer centricity through transformation initiatives to drive positive and improving Net Promoter Scores.
MTN Nigeria deploys Nokia solution including NPS improvement capabilities to deliver higher service quality for 52 million customers.
Retention disclosures (1)
MTN Nigeria reports improved customer retention as part of customer-centric delivery strategy in Q1 2019.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.