Moonpig
moonpig.com ↗In their words
“Moonpig reported 87% customer retention, with 87% of revenue generated from existing shoppers.”
“Moonpig credits technology and upselling capabilities to increased revenue, with growing customer retention and orders.”
“Moonpig's net promoter score has been negatively impacted by Royal Mail delivery issues; the company is focusing on improving NPS.”
NPS disclosures (1)
Moonpig's net promoter score has been negatively impacted by Royal Mail delivery issues; the company is focusing on improving NPS.
Retention disclosures (2)
Moonpig credits technology and upselling capabilities to increased revenue, with growing customer retention and orders.
Moonpig reported 87% customer retention, with 87% of revenue generated from existing shoppers.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.