Monro
monro.com ↗In their words
“And we look at metrics, early indicators on that, we're seeing positive trends on customer satisfaction, net promoter score, as well as improved conversion that we saw with our initial pilot stores of four.”
“Monro senior VP promotion focuses on leading customer retention efforts and building omni-channel presence.”
NPS disclosures (1)
And we look at metrics, early indicators on that, we're seeing positive trends on customer satisfaction, net promoter score, as well as improved conversion that we saw with our initial pilot stores of four.
Retention disclosures (1)
Monro senior VP promotion focuses on leading customer retention efforts and building omni-channel presence.
Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.