MongoDB
mongodb.com ↗In their words
“You guys don't get granular with disclosure around net revenue retention metrics and north of one one twenty is great. But is it fair to think that you're seeing that metric kick higher?”
“When it comes to customer satisfaction, we just closed the month of November with an NPS score of 74 for Atlas, a remarkably high number, particularly for our category and a clear indicator of how compelling our global cloud platform has become for our…”
“We had another quarter of net ARR expansion rate above 120%”
NPS disclosures (2)
MongoDB exceeds expectations in Q3 performance, noted for its high Net Promoter Score among developers.
When it comes to customer satisfaction, we just closed the month of November with an NPS score of 74 for Atlas, a remarkably high number, particularly for our category and a clear indicator of how compelling our global cloud platform has become for our…
Retention disclosures (13)
Bank of America monitoring MongoDB's Atlas revenue growth and net revenue retention metrics.
MongoDB reported improving net retention rates driven by AI-native customer adoption and increased data consumption.
MongoDB achieved 122% net revenue retention, reflecting strong platform stickiness and upsell momentum, with GAAP net income reaching $40.9M.
MongoDB achieved 122% net revenue retention, with improvement cited as a positive sign for switching costs and investment case.
Piper Sandler raised MongoDB stock price target citing revenue acceleration and improved net revenue retention.
MongoDB's net revenue retention can drive both top-line and operating margin improvement.
MongoDB's net revenue retention improved to 121% with addition of approximately 2,500 new customers, indicating strong customer momentum.
Net revenue retention: 120% (Q4 2022) — “120%-plus NRR at $1 billion and ARR is really impressive”
Net revenue retention: 120% (Q3 2022) — “you guys don't get granular with disclosure around net revenue retention metrics and north of one one twenty is great. But is it fair to think that you're seeing that metric kick higher?”
Customers switching from Oracle to MongoDB demonstrate strong customer retention due to product value.
Net revenue retention: 120% (Q1 2021) — “We had another quarter of net ARR expansion rate above 120%”
MongoDB Atlas is expected to drive customer retention and expansion as clients access the company's broader service suite.
Net revenue retention: 120% (17 quarters in a row) — “the net expansion rates are higher than our blended rate that we've disclosed, which is, for the 17 quarters in a row, has been over 120%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.