Molson Coors
molsoncoors.com ↗In their words
“And then the final areas are under our customer excellence area focused on net promoter scores, category management and really driving stronger partnership, so that investment in the areas to support our intention and our capability right across our…”
“Our customers rate us with a leading net promoter score of 60+ in a majority of the countries in which we operate, and our U.K. business was again ranked number one by on-premise chain accounts.”
“Additionally, we are seeing strong growth in both major channels in our Net Promoter Score. In International, we saw the continued strong performance from Miller Lite and Blue Moon .”
NPS disclosures (5)
Additionally, we are seeing strong growth in both major channels in our Net Promoter Score. In International, we saw the continued strong performance from Miller Lite and Blue Moon .
Our customers rate us with a leading net promoter score of 60+ in a majority of the countries in which we operate, and our U.K. business was again ranked number one by on-premise chain accounts.
And then the final areas are under our customer excellence area focused on net promoter scores, category management and really driving stronger partnership, so that investment in the areas to support our intention and our capability right across our…
The key metric we use to evaluate our customer engagement is our Net Promoter Score, or NPS, and we are already making great strides in improving our NPS performance across all of our markets.
In customer excellence, our overall Europe Net Promoter Score increased again in 2016 for the third year in a row, with 9 out of 11 countries improving their customer rating.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Consumer goods & food
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.