Model N, Inc.
In their words
“Trailing 12-month SaaS net dollar retention was 108%.”
“Our SaaS net dollar retention rate was 118%”
“Trailing 12-month SaaS net dollar retention decreased to 118.2% from 129% in the prior quarter.”
Disclosed NPS over time
Every Net Promoter Score Model N, Inc. has published, by date.
NPS disclosures (6)
Under new CEO Bret Connor, Model N achieved the highest Net Promoter Scores and client retention rates in its history.
Our NPS exceeded the target approved at the beginning of the year, resulting in a 138% payout for the Customer Satisfaction component of the bonus.
Relative to fiscal year 2021, our NPS score increased 13 points, and exceeded the target approved at the beginning of the year. This resulted in a 175% payout for the Customer Satisfaction component of the bonus.
Relative to fiscal year 2020, our NPS score decreased to 4 points, resulting in zero payout when compared to the performance target established by the Compensation Committee at the beginning of the ye
Relative to fiscal year 2019, our NPS score improved 6.3 points, resulting in a score of 13.0 which exceeded the maximum performance target established by the Compensation Committee at the beginning o
Relative to fiscal year 2018, our NPS score improved 16.1 points, resulting in a score of 6.7 which exceeded the maximum performance target established by the Compensation Committee at the beginning o
Retention disclosures (11)
Net revenue retention (SaaS): 108% (FY2024 Q2 (trailing 12-month)) — “Trailing 12-month SaaS net dollar retention was 108%.”
Net revenue retention (SaaS): 115% (12 months ended December 31, 2023) — “SaaS Net Dollar Retention decreased to 115% for the 12 months ended December 31, 2023 from 134% for the 12 months ended December 31, 2022.”
Net revenue retention (SaaS): 118% (FY2023) — “our SaaS net dollar retention rate was 118%”
Net revenue retention (SaaS): 118.2% (Q4 FY2023) — “Trailing 12-month SaaS net dollar retention decreased to 118.2% from 129% in the prior quarter.”
Net revenue retention (SaaS): 126% (FY2023 (12m ended June 30, 2023)) — “SaaS Net Dollar Retention increased to 126% for the 12 months ended June 30, 2023 from 123%”
Net revenue retention (SaaS): 138% (FY2023 (12m ended March 31, 2023)) — “SaaS Net Dollar Retention increased to 138% for the 12 months ended March 31, 2023 from 116%”
Net revenue retention (SaaS): 134% (FY2022) — “SaaS Net Dollar Retention increased to 134% for the 12 months ended December 31, 2022 from 119%”
Retention rate (SaaS): 90% (FY2022) — “SaaS growth retention rates have trended at or above 90%”
Net revenue retention (SaaS): 129% (FY2022) — “SaaS net dollar retention rate reached an all-time high of 129%”
Net revenue retention (SaaS): 129% (Q4 FY2022) — “Trailing 12-month SaaS net dollar retention increased to 129% from 123%”
Net revenue retention (SaaS): 123% (Q3 FY2022) — “Trailing 12-month SaaS net dollar retention increased to 123% from 116%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.