Mobile TeleSystems OJSC
In their words
“Our churn rate in Russia remained relatively stable at up to 34% for the year ended December 31, 2022”
“Our churn rate in Russia remained relatively stable at up to 34% for the year ended December 31, 2022.”
“NPS of users is approximately 45%. In 2022, we plan to roll out the solution to all regions.”
NPS disclosures (4)
NPS of users is approximately 45%. In 2022, we plan to roll out the solution to all regions.
Network Quality (40' coverage) Network quality has always been one of our key priorities and an important attribute influencing net-promoter score of the company.
Network Quality (4G and HD-Voice) Network quality has always been one of our key priorities and an important attribute influencing net-promoter score of the company.
Network Quality (4G u HD-Voice) Network quality has always been one of our key priorities and an important attribute influencing net-promoter score of the company.
Retention disclosures (200)
Churn (Russia): 34% (FY2022) — “Our churn rate in Russia remained relatively stable at up to 34% for the year ended December 31, 2022”
Churn (Moscow broadband Internet): 10.72% (FY2022) — “In 2022, the percentage of outflow of broadband Internet access services decreased to 10.72% compared to 13.68% in 2021.”
Churn (Moscow fixed-line services): 7.16% (FY2022) — “The level of outflow of fixed-line services in 2022 decreased by 0.46% to 7.16% compared to 7.62% in 2021.”
Churn (Russia mobile): 34% (FY2022) — “Our churn rate in Russia remained relatively stable at up to 34% for the year ended December 31, 2022.”
Churn (Russia mobile): 39% (FY2016) — “The decrease in the mobile churn rate in Russia to 39.0% from 39.6% in 2015”
Churn (Ukraine): 34.2% (FY2015) — “Churn in Ukraine 34.2% [2015] vs 24.5% [2014]”
Churn (Russia): 41% (FY2015) — “Churn in Russia 41.0% [2015] vs 39.6% [2014]”
Churn (Mobile TeleSystems Belarus): 5.1% (Q4 2015) — “Churn rate (%) … ”
Churn (Mobile TeleSystems Uzbekistan): 17.1% (Q4 2015) — “Churn rate (%) n/a … ”
Churn (Mobile TeleSystems Turkmenistan): 12.6% (Q4 2015) — “Churn rate (%) … ”
Churn (Mobile TeleSystems Armenia): 8.7% (Q4 2015) — “Churn rate (%) … ”
Churn (Mobile TeleSystems Ukraine): 6.6% (Q4 2015) — “Churn rate (%) … ”
Churn (Mobile TeleSystems Russia): 10.8% (Q4 2015) — “Churn rate (%) … ”
Churn (Belarus): 4.9% (Q3 2015) — “Churn rate (%) 4.9 % [Q3 2015 Belarus]”
Churn (Uzbekistan): 14.3% (Q3 2015) — “Churn rate (%) 14.3 % [Q3 2015 Uzbekistan]”
Churn (Turkmenistan): 12% (Q3 2015) — “Churn rate (%) 12.0 % [Q3 2015 Turkmenistan]”
Churn (Armenia): 8.3% (Q3 2015) — “Churn rate (%) 8.3 % [Q3 2015 Armenia]”
Churn (Ukraine): 6.9% (Q3 2015) — “Churn rate (%) 6.9 % [Q3 2015 Ukraine]”
Churn (Russia): 9.7% (Q3 2015) — “Churn rate (%) 9.7 % [Q3 2015]”
Churn (Belarus): 4.7% (Q2 2015) — “Belarus Churn rate (%) 5.1% 4.7% Q1'15 Q2'15”
Churn (Turkmenistan): 13% (Q2 2015) — “Turkmenistan Churn rate (%) 12.1% 13.0% Q1'15 Q2'15”
Churn (Armenia): 8.4% (Q2 2015) — “Armenia Churn rate (%) 8.7% 8.4% Q1'15 Q2'15”
Churn (Ukraine): 5.6% (Q2 2015) — “Ukraine Churn rate (%) 5.5% 5.6% Q1'15 Q2'15”
Churn (Russia): 9.1% (Q2 2015) — “Churn rate (%) … Q2 2015; decline demonstrates Company's focus on customer loyalty”
Churn (Uzbekistan): 8.4% (Q1 2015, monthly) — “CHURN, % — 8.4 %”
Churn (Turkmenistan): 12.1% (Q1 2015, monthly) — “CHURN, % … ”
Churn (Armenia): 8.7% (Q1 2015, monthly) — “SUBS, 000's … CHURN, % … ”
Churn (Ukraine): 5.5% (Q1 2015, monthly) — “Churn rate (%) … ”
Churn (Russia): 10.1% (Q1 2015, monthly) — “Churn rate (%) … ”
Churn (Ukraine): 34.2% (2014) — “Churn in Ukraine … ”
Churn (Russia): 41% (2014) — “Churn in Russia … ”
Churn (Turkmenistan): 10.3% (Q4 2014) — “Churn rate (%) 10.3 % in Q4'14 for Turkmenistan”
Churn (Armenia): 9.5% (Q4 2014) — “Churn rate (%) 9.5 % in Q4'14 for Armenia”
Churn (Ukraine): 17.6% (Q4 2014) — “Churn rate (%) 17.6 % in Q4'14 for Ukraine”
Churn (Russia): 11% (Q4 2014) — “Churn rate (%) 11.0 % in Q4'14 for Russia”
Churn (Turkmenistan): 11.2% (Q3 2014) — “Churn rate (%) … ”
Churn (Armenia): 9% (Q3 2014) — “Churn rate (%) … ”
Churn (Ukraine): 4.6% (Q3 2014) — “Churn rate (%) … ”
Churn (Russia mobile): 9.2% (Q3 2014) — “Churn rate (%) … ”
Churn (Turkmenistan): 10.2% (Q2 2014) — “Churn rate (%) … ”
Churn (Armenia): 7.2% (Q2 2014) — “Churn rate (%) … ”
Churn (Ukraine): 5.7% (Q2 2014) — “Churn rate (%) … ”
Churn (Russia mobile): 9.4% (Q2 2014) — “Churn rate (%) … ”
Churn (Turkmenistan): 11.5% (Q1 2014) — “Churn rate (%) n/a … ”
Churn (Ukraine): 6.3% (Q1 2014) — “Churn rate (%) … ”
Churn (Russia): 9.1% (Q1 2014) — “churn in Russia was stable at 9.1% for the quarter”
Churn (Ukraine): 26.1% (FY2013, annual) — “Churn in Ukraine … ”
Churn (Russia): 36.3% (FY2013, annual) — “Churn in Russia … ”
Churn (Turkmenistan): 11.1% (Q4 2013) — “Churn rate (%) n/a n/a … ”
Churn (Armenia): 6.5% (Q4 2013) — “Churn rate (%) … ”
Churn (Ukraine): 6.8% (Q4 2013) — “Churn rate (%) … ”
Churn (Russia mobile): 36.3% (FY2013) — “churn fell to 36.3%, which is a level we haven't seen since 2009”
Churn (Russia mobile): 9% (Q4 2013) — “Churn rate (%) … ”
Churn (Turkmenistan): 6.7% (Q3 2013) — “Churn rate (%) n/a n/a 17% 6.7%”
Churn (Armenia): 8% (Q3 2013) — “Churn rate (%) … ”
Churn (Ukraine): 6.6% (Q3 2013) — “Churn rate (%) … ”
Churn (Russia): 9.1% (Q3 2013) — “Churn rate (%) … ”
Churn (Turkmenistan mobile): 17% (Q2 2013) — “Churn rate (%) n/a n/a n/a 17 % [Q2'13, Turkmenistan highlights]”
Churn (Armenia mobile): 8.6% (Q2 2013) — “Churn rate (%) 8.6 % [Q2'13, Armenia operating indicators]”
Churn (Ukraine mobile): 6% (Q2 2013) — “Churn rate (%) 6.0 % [Q2'13, Ukraine operating indicators]”
Churn (Russia mobile): 9.4% (Q2 2013) — “Churn rate (%) 9.4 % [Q2'13, Russia mobile operating indicators]”
Churn (Ukraine): 47.3% (FY2012) — “Churn in Ukraine … ”
Churn (Russia): 27% (FY2012) — “Churn in Russia … ”
Churn (Armenia mobile): 6.7% (Q4 2012) — “Churn rate (%) 6.7 % [Q4 2012, Armenia operating indicators]”
Churn (Ukraine mobile): 5.8% (Q4 2012) — “Churn rate (%) 5.8 % [Q4 2012, Ukraine operating indicators]”
Churn (Russia mobile): 11% (Q4 2012) — “Churn rate (%) 11.0 % [Q4 2012, Russia mobile operating indicators]”
Churn (Armenia mobile): 7.2% (Q3 2012) — “Churn rate (%) … Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012”
Churn (Ukraine mobile): 9% (Q3 2012) — “Churn rate (%) … Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012”
Churn (Russia mobile): 10.3% (Q3 2012) — “Churn rate (%) … Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012”
Churn (Armenia): 8.7% (Q2 2012) — “Churn rate (%) … ”
Churn (Uzbekistan): 19.1% (Q2 2012) — “Churn rate (%) … ”
Churn (Ukraine): 7.7% (Q2 2012) — “Churn rate (%) … ”
Churn (Russia): 10.5% (Q2 2012) — “Churn rate (%) … ”
Churn (Armenia mobile): 13.2% (Q1 2012) — “Churn rate (%) … Q1'11 Q2'11 Q3'11 Q4'11 Q1'12”
Churn (Uzbekistan mobile): 11.9% (Q1 2012) — “Churn rate (%) … Q1'11 Q2'11 Q3'11 Q4'11 Q1'12”
Churn (Ukraine mobile): 8.5% (Q1 2012) — “Churn rate (%) … Q1'11 Q2'11 Q3'11 Q4'11 Q1'12”
Churn (Russia mobile): 11.3% (Q1 2012) — “Churn rate (%) … Q1'11 Q2'11 Q3'11 Q4'11 Q1'12”
Churn (Ukraine): 49% (2011, annual) — “Churn in Ukraine … ”
Churn (Russia): 23.1% (2011, annual) — “Churn in Russia … ”
Churn (Armenia): 13% (Q4 2011) — “Churn rate (%) … ”
Churn (Uzbekistan): 20.2% (Q4 2011) — “Churn rate (%) … ”
Churn (Ukraine): 8.1% (Q4 2011) — “Churn rate (%) … ”
Churn (Russia): 12.3% (Q4 2011) — “Churn rate (%) … ”
Churn (MTS Ukraine): 31% (FY2010) — “Churn in Ukraine … ”
Churn (MTS Russia): 45.9% (FY2010) — “Churn in Russia … ”
Churn (Armenia): 6.7% (Q1 2011) — “Churn rate (%) … ”
Churn (Uzbekistan): 9.2% (Q1 2011) — “Churn rate (%) … ”
Churn (Ukraine): 7.6% (Q1 2011) — “Churn rate (%) … ”
Churn (Russia): 12% (Q1 2011) — “Churn rate (%) … ”
Churn (Armenia): 7% (Q4 2010) — “Churn rate (%) … ”
Churn (Uzbekistan): 6% (Q4 2010) — “Churn rate (%) … ”
Churn (Ukraine): 8.2% (Q4 2010) — “Churn rate (%) … ”
Churn (Russia): 12.7% (Q4 2010) — “Churn rate (%) … ”
Churn (Armenia): 7.7% (Q3 2010) — “Churn rate (%) … ”
Churn (Turkmenistan): 6.1% (Q3 2010) — “Churn rate (%) … ”
Churn (Uzbekistan): 7.2% (Q3 2010) — “Churn rate (%) … ”
Churn (Ukraine): 6.6% (Q3 2010) — “Churn rate (%) … ”
Churn (Russia Mobile): 13.5% (Q3 2010) — “Churn rate (%) … ”
Churn (Armenia): 8.5% (Q2 2010) — “Churn rate (%) … ”
Churn (Turkmenistan): 3% (Q2 2010) — “Churn rate (%) … ”
Churn (Uzbekistan): 6.1% (Q2 2010) — “Churn rate (%) … ”
Churn (Ukraine): 7.2% (Q2 2010) — “Churn rate (%) … ”
Churn (Russia Mobile): 9.8% (Q2 2010) — “Churn rate (%) … ”
Churn (Ukraine): 49% (FY2009) — “Churn in Ukraine 49.0% [compared to] 47.3% [in prior year]”
Churn (Russia): 23.1% (FY2009) — “Churn in Russia 23.1% [compared to] 27.0% [in prior year]”
Churn (Armenia): 8.6% (Q1 2010) — “Churn rate (%) … ”
Churn (Turkmenistan): 9.9% (Q1 2010) — “Churn rate (%) … ”
Churn (Uzbekistan): 5.9% (Q1 2010) — “Churn rate (%) … ”
Churn (Ukraine): 9.4% (Q1 2010) — “Churn rate (%) … ”
Churn (Russia Mobile): 10.4% (Q1 2010) — “Churn rate (%) … ”
Churn (Armenia): 43.6% (2009) — “Churn rate (%) … ”
Churn (Turkmenistan): 19.7% (2009) — “Churn rate (%) … ”
Churn (Uzbekistan): 30.2% (2009) — “Churn rate (%) … ”
Churn (Ukraine): 40% (2009) — “Churn rate (%) … ”
Churn (Russia): 38.3% (2009) — “Churn rate (%) … ”
Churn (Armenia): 11.3% (Q3 2009) — “Churn rate (%) 11.3 [Q3'09]”
Churn (Turkmenistan): 4.5% (Q3 2009) — “Churn rate (%) 4.5 [Q3'09]”
Churn (Uzbekistan): 8.1% (Q3 2009) — “Churn rate (%) 8.1 [Q3'09]”
Churn (Ukraine): 10.4% (Q3 2009) — “Churn rate (%) 10.4 [Q3'09]”
Churn (Russia): 10.7% (Q3 2009) — “Churn rate (%) 10.7 [Q3'09]”
Churn (Armenia): 10.4% (Q2 2009) — “Churn rate (%) 10.4 [Q2'09]”
Churn (Turkmenistan): 5.8% (Q2 2009) — “Churn rate (%) 5.8 [Q2'09]”
Churn (Uzbekistan): 7.1% (Q2 2009) — “Churn rate (%) 7.1 [Q2'09]”
Churn (Ukraine): 9.7% (Q2 2009) — “Churn rate (%) 9.7 [Q2'09]”
Churn (Russia): 6.9% (Q2 2009) — “Churn rate (%) 6.9 [Q2'09]”
Churn (Armenia): 8.9% (Q1 2009) — “Churn rate (%) … ”
Churn (Turkmenistan): 3.9% (Q1 2009) — “Churn rate (%) … ”
Churn (Uzbekistan): 6.6% (Q1 2009) — “Churn rate (%) … ”
Churn (Ukraine): 10.2% (Q1 2009) — “Churn rate (%) … ”
Churn (Russia): 8% (Q1 2009) — “Churn rate (%) … ”
Churn (Armenia): 28% (FY2008) — “Churn rate (%) … n/a 28.0”
Churn (Turkmenistan): 14.3% (FY2008) — “Churn rate (%) … ”
Churn (Uzbekistan): 21.3% (FY2008) — “Churn rate (%) … ”
Churn (Ukraine): 47.3% (FY2008) — “Churn rate (%) … ”
Churn (Russia): 27% (FY2008) — “Churn rate (%) … ”
Churn (Uzbekistan): 7.3% (Q3 2008) — “Churn rate (%) … ”
Churn (Ukraine): 15.8% (Q3 2008) — “Churn rate (%) … ”
Churn (Russia (consolidated)): 9.1% (Q3 2008) — “Churn rate (%) … ”
Churn (Turkmenistan): 4.4% (Q2 2008) — “Churn rate (%) … ”
Churn (Uzbekistan): 4% (Q2 2008) — “Churn rate (%) … ”
Churn (Ukraine): 10.7% (Q2 2008) — “Churn rate (%) … ”
Churn (Russia): 6.6% (Q2 2008) — “Churn rate (%) … ”
Churn (Ukraine): 49% (FY2007) — “The churn rate in Ukraine significantly increased to 49.0% in 2007 as compared to 29.9% in 2006.”
Churn (Russia): 23.1% (FY2007) — “The slight decrease in our churn rate in Russia to 23.1% in 2007 as compared to 23.3% in 2006”
Churn (Turkmenistan): 5% (Q1 2008) — “Churn rate (%) … ”
Churn (Uzbekistan): 2.8% (Q1 2008) — “Churn rate (%) … ”
Churn (Ukraine): 10.3% (Q1 2008) — “Churn rate (%) … ”
Churn (Russia): 4.8% (Q1 2008) — “Churn rate (%) … ”
Churn (Uzbekistan): 13.5% (Q4 2007) — “Churn rate (%) … ”
Churn (Ukraine): 14.4% (Q4 2007) — “Churn rate (%) … ”
Churn (Russia): 5.1% (Q4 2007) — “Churn rate (%) … ”
Churn (Belarus): 5.3% (Q3 2007) — “and in Belarus from 6.0% to 5.3%”
Churn (Turkmenistan): 6.3% (Q3 2007) — “in Turkmenistan from 8.6% to 6.3%”
Churn (Uzbekistan): 14.3% (Q3 2007) — “In Uzbekistan churn decreased from 17.9% to 14.3%”
Churn (Ukraine): 12.5% (Q3 2007) — “in Ukraine fell from 14.1% to 12.5%”
Churn (Russia): 7.1% (Q3 2007) — “In the third quarter of 2007 the Company's churn rates in Russia increased from 5.2% to 7.1%”
Churn (Ukraine): 14.1% (Q2 2007) — “and in Ukraine increased from 7.8% to 14.1%”
Churn (Russia): 5.2% (Q2 2007) — “In the second quarter of 2007 the Company's churn rates in Russia decreased from 6.1% to 5.2%”
Churn (Ukraine): 7.8% (Q1 2007) — “in Ukraine decreased from 8.2% to 7.8%”
Churn (Russia): 6.1% (Q1 2007) — “In the first quarter of 2007 the Company's churn rates in Russia increased from 5.1% to 6.1%”
Churn (Ukraine): 29.9% (FY2006) — “In Ukraine annual churn rate increased from 21.8% to 29.9%.”
Churn (Russia): 23.3% (FY2006) — “In Russia annual churn rate was 23.3% up from 20.7% in 2005.”
Churn (Ukraine): 8.2% (Q4 2006) — “and in Ukraine fell from 9.5% to 8.2%”
Churn (Russia): 5.1% (Q4 2006) — “In the fourth quarter of 2006 the Company's churn rates in Russia decreased from 6.4% to 5.1%”
Churn (Ukraine): 9.5% (Q3 2006) — “in Ukraine increased from 7.9% to 9.5%”
Churn (Russia): 6.4% (Q3 2006) — “In the third quarter of 2006 the Company's churn rates in Russia increased from 5.4% to 6.4%”
Churn (Ukraine): 7.9% (Q2 2006) — “in Ukraine increased from 6.1% to 7.9%”
Churn (Russia): 5.4% (Q2 2006) — “churn rates in Russia decreased from 6.3% to 5.4%”
Churn (Ukraine): 21.8% (FY2005) — “Subscriber Churn... Ukraine … ”
Churn (Ukraine): 6.1% (Q1 2006) — “churn rates in Russia and Ukraine in the first quarter of 2006 increased slightly...6.1% respectively”
Churn (Russia): 6.3% (Q1 2006) — “churn rates in Russia and Ukraine in the first quarter of 2006 increased slightly...to 6.3%”
Churn (Ukraine): 6% (Q4 2005) — “Ukraine churn rate (%) 6.0”
Churn (Russia): 20.7% (FY2005) — “The annual churn rate of 20.7% marked a reduction from 27.5% in 2004”
Churn (Russia): 5.2% (Q4 2005) — “The quarterly churn rate was 5.2% in the fourth quarter”
Churn (Ukraine): 6.2% (Q3 2005) — “In Ukraine, churn increased compared to the prior quarter to 6.2%.”
Churn (Russia): 2.9% (Q3 2005) — “the Company's quarterly churn rate in Russia declined to 2.9%”
Churn (Ukraine): 5.7% (Q2 2005) — “In Ukraine, churn increased insignificantly compared to the prior year to 5.7%”
Churn (Russia): 6.8% (Q2 2005) — “the Company's second quarter 2005 churn rate in Russia substantially declined compared to the same period in the prior year to 6.8%”
Churn (Ukraine): 15.8% (FY2004) — “Churn in Ukraine (12) — — — 23.8 % 15.8%”
Churn (Russia): 27.5% (FY2004) — “Churn in Russia … ”
Churn (Ukraine): 5.1% (Q1 2005) — “MTS' churn rates in Russia and Ukraine in the first quarter of 2005 were substantially lower than for the same period a year ago.”
Churn (Russia): 6.7% (Q1 2005) — “MTS' churn rates in Russia and Ukraine in the first quarter of 2005 were substantially lower than for the same period a year ago.”
Churn (Ukraine): 1.7% (Q4 2004) — “Ukraine ARPU (US$) … MOU (minutes) … Churn rate (%) 1.7”
Churn (Russia (annual)): 27.5% (FY 2004) — “The annual churn rate of 27.5% marked a significant reduction from the 2003 level of 47.3%”
Churn (Russia): 6.3% (Q4 2004) — “The quarterly churn rate declined to 6.3% in the fourth quarter, continuing the positive trend since the beginning of 2004”
Churn (Ukraine): 16.6% (nine months ended September 30, 2004) — “Nine Months Ended September … (1) 2004(1) Subscriber Churn Russia … Ukraine — — 23.8 %(2) 19.4 %(3) 16.6 %”
Churn (Russia): 23.7% (nine months ended September 30, 2004) — “Our subscriber churn for the nine months ended September 30, 2004 was 23.7%, as compared to 34.9% for the same period in 2003.”
Churn (Ukraine): 5.9% (Q3 2004) — “quarterly churn rate to 5.9% in Q3 2004 from 5.2% in the previous quarter”
Churn (Russia): 6.7% (Q3 2004) — “further decline in MTS' quarterly churn rate to 6.7% in Q3 2004 compared to 7.7% in Q2 2004 and 12.3% in Q3 2003”
Churn (Ukraine): 5.2% (Q2 2004) — “the SAC decrease in Ukraine was largely attributable to the increasing percentage of pre-paid subscribers in the mix of gross additions and reductions in contract subscriber acquisition costs. Continued emphasis on loyalty during Q2 2004 helped to reduce MTS' quarterly churn rate in Ukraine even further, to reach 5.2% compared to 6.0% in the previous quarter.”
Churn (Russia): 7.7% (Q2 2004) — “The decline in MTS' quarterly churn rate continued, reaching 7.7% in Q2 2004 compared to 10.0% in Q1 2004 and 11.0% in Q2 2003.”
Churn (Russia): 10% (Q1 2004) — “Churn rate was 10.0% in the first quarter of 2004, down from 12.5% in the previous quarter, mainly because of MTS' increased focus on subscriber loyalty”
Churn (Ukraine): 23.8% (FY2003) — “Ukraine...Churn rate (%) … ”
Churn (Russia): 47.3% (FY2003) — “MTS had a 47.3% churn rate in Russia in 2003”
Churn (Ukraine): 4.6% (Q3 2003) — “Churn rate (%) 4.6”
Churn (Russia): 12.3% (Q3 2003) — “Churn rate (%) 12.3”
Churn (Ukraine): 5.5% (Q2 2003) — “Ukraine Churn rate (%): 8.9% in Q1 2003, 5.5% in Q2 2003.”
Churn (Russia): 11% (Q2 2003) — “The Company's churn rate in Russia declined from 11.6% in the first quarter of 2003 to 11.0% in the second quarter of 2003.”
Churn: 7.5% (Q3 2002) — “MTS' subscriber churn rate in the third quarter 2002 was 7.5%, down from 7.7% in the second quarter of the year”
Churn: 22.5% (monthly) — “Churn rate(17) 22.5 %”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.