Mmo2 PLC
In their words
“Post-pay churn for the year ended 31 March 2004 was 26 per cent, a fall of 2 percentage points from the churn of 28 per cent recorded for the year ended 31 March 2003”
“Reduced contract customer churn from 21 per cent to 16 per cent in O2 Germany”
“O2 UK reduced the rate of contract customer churn, which fell from 31 per cent to 28 per cent”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (19)
Churn (Post-pay): 26% (FY 2004) — “Post-pay churn for the year ended 31 March 2004 was 26 per cent, a fall of 2 percentage points from the churn of 28 per cent recorded for the year ended 31 March 2003”
Churn (Manx Telecom Blended): 24% (FY2004) — “Manx Telecom Blended churn 24% in 2004”
Churn (O2 Germany Blended): 17% (FY2004) — “O 2 Germany Blended churn 17% in 2004”
Churn (O2 UK Pre-pay): 33% (FY2004) — “O 2 UK Pre-pay churn 33% in 2004”
Churn (O2 UK Blended): 30% (FY2004) — “O 2 UK Blended churn 30% in 2004”
Churn (O2 Ireland contract): 17% (FY2003) — “23 per cent to 17 per cent in O2 Ireland”
Churn (O2 Germany contract): 16% (FY2003) — “reduced contract customer churn from 21 per cent to 16 per cent in O2 Germany”
Churn (O2 UK contract): 28% (FY2003) — “O2 UK reduced the rate of contract customer churn, which fell from 31 per cent to 28 per cent”
Churn (O2 Netherlands blended): 34% (FY2003) — “Total … Blended 34 %”
Churn (O2 Netherlands postpay): 52% (FY2003) — “Post-pay … Post-pay 52 %”
Churn (O2 Netherlands prepay): 28% (FY2003) — “Pre-pay … Pre-pay 28 %”
Churn (O2 UK blended): 30% (FY2003) — “Total … Blended 30 %”
Churn (Manx Telecom blended): 10% (FY2003) — “Total … Blended 10 %”
Churn (Manx Telecom postpay): 14% (FY2003) — “Post-pay … Post-pay 14 %”
Churn (Manx Telecom prepay): 8% (FY2003) — “Pre-pay … Pre-pay 8 %”
Churn (O2 Ireland blended): 31% (FY2003) — “Total … Blended 31 %”
Churn (O2 Ireland postpay): 17% (FY2003) — “Post-pay … Post-pay 17 %”
Churn (O2 Ireland prepay): 36% (FY2003) — “Pre-pay … Pre-pay 36 %”
Churn (O2 Germany blended): 16% (FY2002) — “More customer retention packages were introduced...which contributed to the substantial reduction in blended churn from 28 per cent to 16 per cent.”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.