MINDBODY, Inc.
mindbody.com ↗In their words
“Dollar-based net expansion rate (average for the quarter) 101 % 108 %”
“Dollar-based net expansion rate (average for the quarter) 103 % 108 %”
“Dollar-based net expansion rate (average for the quarter) 106% vs 108% YoY”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (15)
Mindbody Payments powers client loyalty and retention in fitness and wellness industry.
Mindbody appoints Kristin Carrico as SVP of Customer Experience with responsibilities including customer retention analysis.
Net revenue retention: 101% (Q3 2018) — “Dollar-based net expansion rate (average for the quarter) 101 % 108 %”
Net revenue retention: 103% (Q2 2018) — “Dollar-based net expansion rate (average for the quarter) 103 % 108 %”
Net revenue retention: 106% (Q1 2018) — “Dollar-based net expansion rate (average for the quarter) 106% vs 108% YoY”
Net revenue retention: 107% (Q4 2017) — “Dollar-based net expansion rate (end of period) 107% 108% -1pp YoY”
Net revenue retention: 106% (Q3 2017) — “Dollar-based net expansion rate was 106%, compared to 115% as of the end of the third quarter of 2016.”
Net revenue retention: 109% (Q1 2017) — “Dollar-based net expansion rate was 109%, compared to 113% as of the end of the first quarter of 2016”
Net revenue retention: 108% (Q4 2016) — “Dollar-based net expansion rate was 108%, compared to 113% as of the end of the fourth quarter of 2015.”
Net revenue retention: 115% (Q3 2016) — “Dollar-based net expansion rate was 115%, compared to 119% as of the end of the third quarter of 2015.”
Net revenue retention: 111% (Q2 2016) — “Dollar-based net expansion rate was 111%, compared to 115% as of the end of the second quarter of 2015.”
Net revenue retention: 113% (Q4 2015) — “Dollar-based net expansion rate was 113%, compared to 109% as of the end of the fourth quarter of 2014”
Net revenue retention: 119% (Q3 2015) — “Dollar-based net expansion rate was 119%, up from 115% as of the end of the second quarter of 2015”
Net revenue retention: 115% (Q2 2015) — “Dollar-based net expansion rate was 115%, up from 109% as of the end of the first quarter of 2015.”
Net revenue retention: 109% (FY2014) — “Dollar-based net expansion rate (end of period) n/a … ”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.