MicroStrategy Incorporated
microstrategy.com ↗In their words
“Customer renewal rates remain high at 94% for the quarter, and have been consistently above 90%”
“Customer renewal rates were 93% for the quarter and remained above 90% for the sixth consecutive quarter”
“Over 90% for the last five consecutive quarters and as high as 95% in Q4 of last year”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Retention rate: 94% (Q3 2023) — “Customer renewal rates remain high at 94% for the quarter, and have been consistently above 90%”
Retention rate: 93% (Q2 2023) — “Customer renewal rates were 93% for the quarter and remained above 90% for the sixth consecutive quarter”
Retention rate: 95% (Q4 2022) — “over 90% for the last five consecutive quarters and as high as 95% in Q4 of last year”
Retention rate: 95% (Q2 2022) — “Q2 support renewal rate of 95% among the highest we've ever experienced”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.