Microsoft
microsoft.com ↗In their words
“Microsoft Azure AI reported NPS of -19.8 as of January 2026, despite enterprise seat license expansion.”
“Microsoft 365 Copilot trial with UK government achieved a Net Promoter Score of 31, considered good by the evaluators.”
“Microsoft reported customer retention remained over 95% for the tenth consecutive year, with revenue rising 23% to $606 million.”
Disclosed NPS over time
Every Net Promoter Score Microsoft has published, by date.
NPS disclosures (10)
Microsoft Azure AI reported NPS of -19.8 as of January 2026, despite enterprise seat license expansion.
Microsoft reports significant improvement in net promoter score through AI-driven customer care tools deployed across their operations worldwide.
Microsoft 365 Copilot trial with UK government achieved a Net Promoter Score of 31, considered good by the evaluators.
Microsoft 365 Experience insights dashboard tracks net promoter score alongside product feedback and usage metrics.
Microsoft reviews Net Promoter Score weekly alongside usage metrics for Dynamics 365 cloud services.
Microsoft introduces Experience Insights for Microsoft 365 in preview, tracking metrics including Net Promoter Score values across organizations.
Microsoft Excel team uses Net Promoter Score and 'send a smile, send a frown' feature to gather user feedback and track satisfaction.
Windows 10 has a much higher Net Promoter score than Windows 7, demonstrating improved customer sentiment.
Microsoft Windows 10 October 2018 Update shows steady improvement in Net Promoter Score measuring user recommendation likelihood.
Microsoft Surface products reported consistently higher Net Promoter Scores compared to competing devices.
Retention disclosures (6)
Dynamics 365 CRM's record-based alerts improve customer retention by ensuring support agents are aware of at-risk customer status.
Microsoft Copilot is explored as a tool to help improve customer retention.
Microsoft's loyalty programs and Azure AI services show increased customer adoption and retention.
Microsoft reported customer retention remained over 95% for the tenth consecutive year, with revenue rising 23% to $606 million.
Microsoft India reports customers moving fast on AI are seeing significant uptick in customer retention and growth.
Article on Microsoft's market dominance notes strong customer retention improvement as a key business advantage.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.