Microcell Telecommunications Inc
In their words
“Although our prepaid churn rate increased slightly to 3.2% in the third quarter of 2004 from 3.1% in the same quarter one year earlier”
“The blended monthly churn rate in the second quarter increased to 3.5% from 3.3% in the corresponding quarter in 2003”
“On the prepaid side, the churn rate was 4.5%.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (31)
Churn (prepaid): 3.2% (Q3 2004) — “Although our prepaid churn rate increased slightly to 3.2% in the third quarter of 2004 from 3.1% in the same quarter one year earlier”
Churn (blended): 3.5% (Q2 2004) — “The blended monthly churn rate in the second quarter increased to 3.5% from 3.3% in the corresponding quarter in 2003”
Churn (Prepaid): 4.5% (Q2 2004) — “On the prepaid side, the churn rate was 4.5%.”
Churn (Postpaid): 2.6% (Q2 2004) — “Postpaid churn for the quarter was 2.6%, a level that is within our business plan”
Churn (blended monthly): 2.8% (Q1 2004) — “Accordingly, our blended monthly churn rate for the three-month period ended March 31, 2004 decreased to 2.8% from 3.3% for the same three months in 2003.”
Churn (blended (postpaid and prepaid)): 2.8% (Q1 2004, monthly) — “blended monthly churn rate for the three-month period ended March 31, 2004 decreased to 2.8% from 3.3%”
Churn (prepaid): 2.9% (Q1 2004, monthly) — “Our prepaid churn rate for the first quarter of 2004 was 2.9%, compared with 4.0% for the same period in 2003.”
Churn (postpaid): 2.6% (Q1 2004, monthly) — “Although our first-quarter postpaid churn rate increased slightly from 2.5% in 2003 to 2.6% in 2004, we experienced a decrease in this rate compared with the previous quarter's mark of 2.9%.”
Churn (blended postpaid and prepaid): 2.8% (Q1 2004, monthly) — “our blended monthly churn rate for the three-month period ended March 31, 2004 decreased to 2.8% from 3.3% for the same three months in 2003.”
Churn (blended): 3.1% (full year 2003) — “Churn rate (2) 3.1%”
Churn (postpaid): 2.5% (2003) — “Although our first-quarter postpaid churn rate increased slightly from 2.5% in 2003 to 2.6% in 2004”
Churn (blended): 3.2% (2003) — “blended churn rate in the high 2% range for 2004. The key measures on which we will measure our performance in 2004 are as follows: 2004 Targets 2003 Actuals Change...Blended churn rate 2.7% to 3.0% 3.2%”
Churn (blended): 3.3% (Q4 2003, monthly) — “average monthly blended churn rate for the quarter improved to 3.3% from 3.8% for the fourth quarter of 2002”
Churn (blended postpaid and prepaid): 3.3% (Q4 2003, monthly) — “The average monthly blended churn rate for the quarter improved to 3.3% from 3.8% for the fourth quarter of 2002.”
Churn (blended): 2.6% (Q3 2003, monthly) — “The average monthly blended churn rate for the quarter improved to 2.6% from 3.9% for the third quarter of last year and from 3.3% for the second quarter of this year.”
Churn (postpaid): 2% (Q3 2003) — “Postpaid churn decreased to 2.0% in the third quarter of 2003 and to 2.1% in the first nine months of 2003 from 3.5% and 3.0%”
Churn (blended postpaid and prepaid): 3.1% (9M 2003) — “blended post-guarantee period monthly churn rate improved to 2.6% and 3.1% for the three- and nine-month periods ended September 30, 2003”
Churn (blended postpaid and prepaid): 2.6% (Q3 2003) — “blended post-guarantee period monthly churn rate improved to 2.6% and 3.1% for the three- and nine-month periods ended September 30, 2003, respectively, from 3.9% and 3.3% for the same periods in 2002”
Churn (blended): 3.3% (Q2 2003) — “The blended post-guarantee period monthly churn rate increased to 3.3% for the three- and six-month periods ended June 30, 2003, from 3.0% and 2.9%, respectively, for the same periods in 2002.”
Churn (prepaid): 4.5% (Q2 2003) — “Prepaid churn increased to 4.5% in the second quarter of 2003 and to 4.2% for the first six months of 2003, from 3.2% and 3.1% for the same periods in 2002.”
Churn (postpaid): 1.9% (Q2 2003) — “Postpaid churn decreased to 1.9% in the second quarter of 2003 and to 2.2% for the first half of 2003 from 2.9% and 2.8% for the same periods one year earlier.”
Churn: 2.6% (FY2001) — “Churn rate 2.6%”
Churn: 2.2% (FY2001) — “Churn rate 2.2%”
Churn: 3.3% (Q1 2003) — “our churn rate started to show significant improvement, decreasing to 3.3% in this quarter, from 3.8% in the previous one.”
Churn (prepaid): 3.8% (FY2002) — “prepaid churn increased to 3.8% from 3.2% for the same period”
Churn (postpaid): 3% (FY2002) — “Postpaid churn was 3.0% in 2002, compared with 2.0% in 2001”
Churn (blended monthly): 3.4% (FY2002) — “The blended post-guarantee period monthly churn rate (number of deactivated users divided by the average number of active users during the period), increased to 3.4% for full-year 2002 from 2.6% in the previous year”
Churn: 3.4% (2002) — “blended customer churn rate will decrease steadily from 3.4% in 2002 to 2.3% in 2008”
Churn (prepaid): 4.3% (Q3 2002) — “prepaid churn was higher at 4.3% for the three-months ended September 30, 2002, compared with 3.7% for the same period one year ago”
Churn (postpaid): 3.5% (Q3 2002) — “Postpaid churn increased to 3.5% in the third quarter of 2002 from 2.0% for the same period in 2001”
Churn (blended (postpaid and prepaid)): 3.9% (Q3 2002) — “Churn rate 3.9% for the three-month period ended September 30, 2002, compared with 2.8% for the same period in 2001”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.