MicroAlgo Inc.
In their words
“Customer retention rates for CPA segment for the same periods were 82.8% and 66.5%, respectively”
“Customer retention rates for CPA segment for the same periods were 82.8% and 98.4%, respectively”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Retention rate (intelligent chips and services): 63.3% (FY2022) — “retention rate for intelligent chips and services was 100% and 63.3% for the years ended December 31, 2021 and 2022”
Retention rate (CPA segment): 66.5% (FY2022) — “Customer retention rates for CPA segment for the same periods were 82.8% and 66.5%, respectively”
Retention rate (intelligent chips and services): 93.2% (nine months ended September 30, 2022) — “retention rate for intelligent chips and services was 100% and 93.2% for the nine months ended September 30, 2021 and 2022.”
Retention rate (CPA segment): 98.4% (nine months ended September 30, 2022) — “Customer retention rates for CPA segment for the same periods were 82.8% and 98.4%, respectively”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.