Metropcs Inc
In their words
“Churn-Average Monthly Rate 5.3 %, when compared to the fourth quarter of 2008”
“The average monthly rate of customer turnover, or churn, was 3.8% and 3.5% for the three months ended March 31, 2004 and 2003, respectively.”
“An average monthly churn rate of approximately 5.2% for the three months ended June 30, 2004”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Churn: 5.3% (Q4 2009) — “Churn-Average Monthly Rate 5.3 %, when compared to the fourth quarter of 2008”
Churn: 3.8% (Q1 2004) — “The average monthly rate of customer turnover, or churn, was 3.8% and 3.5% for the three months ended March 31, 2004 and 2003, respectively.”
Churn: 4.6% (2003) — “The average monthly churn rate was 4.6% and 4.4% for the years ended December 31, 2003 and 2002, respectively.”
Churn: 5.2% (Q2 2004) — “an average monthly churn rate of approximately 5.2% for the three months ended June 30, 2004”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.