INSU Acquisition Corp. II
metromile.com ↗In their words
“We measure this, in part, by our average overall net promoter score, or NPS, of 50 as of end of year 2021. The NPS metric is a management tool used to measure customer satisfaction and loyalty and indicates the percentage of customers rating their…”
“We measure this, in part, by our overall net promoter score, or NPS, of 56 as of end of year 2020. The NPS metric is a management tool used to measure customer satisfaction and loyalty and indicates the percentage of customers rating their likelihood to…”
“Our NPS claims score of 75 and our customer satisfaction scores exceed the average insurer and speak for themselves. By building true engagement with our customers, and giving them a modern experience that addresses their needs in a fair and proactive…”
Disclosed NPS over time
Every Net Promoter Score INSU Acquisition Corp. II has published, by date.
NPS disclosures (10)
We measure this, in part, by our average overall net promoter score, or NPS, of 50 as of end of year 2021. The NPS metric is a management tool used to measure customer satisfaction and loyalty and indicates the percentage of customers rating their…
We measure this, in part, by our overall net promoter score, or NPS, of 56 as of end of year 2020. The NPS metric is a management tool used to measure customer satisfaction and loyalty and indicates the percentage of customers rating their likelihood to…
We measure this, in part, by our overall net promoter score (“NPS”) of 55 and claims NPS of 75 (each as of end of the second quarter). The NPS metric is a management tool used to measure customer satisfaction and loyalty and indicates the percentage of…
Everything is way too easy. — Julio M., NPS Survey 19 4 7 % Avg savings 1 5 5 NPS 2 4 . 7 App store rating 7 5 Claims NPS 2 Love fosters loyalty & word of mouth All materials are confidential and property of 20 Regular UX research shows ongoing delight…
We measure this, in part, by our overall net promoter score (“NPS”) of 55 and claims NPS of 75 (each as of end of the second quarter). The NPS metric is a management tool used to measure customer satisfaction and loyalty and indicates the percentage of…
The way in which we manage claims, and the way that we're able to offer a customer experience through that, allows us to run a higher Net Promoter Score, which leads to better engagement and better retention.
We measure this, in part, by our overall net promoter score (“NPS”) of 55 and claims NPS of 75 (each as of end of the second quarter). The NPS metric is a management tool used to measure customer satisfaction and loyalty and indicates the percentage of…
Our NPS claims score of 75 and our customer satisfaction scores exceed the average insurer and speak for themselves. By building true engagement with our customers, and giving them a modern experience that addresses their needs in a fair and proactive…
…Unique customer value proposition o Average customer savings of 47% from previous auto insurance policy o Net promoter score of 55 overall; net promoter score of 75 for claims process ●
Metromile reports net promoter score of 55 overall and 75 for claims process in SPAC merger filing.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.