Metaswitch
metaswitch.com ↗In their words
“Metaswitch Perimeta SBC achieved a perfect 100 Net Promoter Score; average NPS for competitor SBCs was 60%.”
“Metaswitch receives 2018 Customer Satisfaction Award, noted for remarkably high Net Promoter Score and strong customer recommendations.”
“Metaswitch showcases cloud solutions enabling mobile operators to improve customer retention.”
NPS disclosures (2)
Metaswitch receives 2018 Customer Satisfaction Award, noted for remarkably high Net Promoter Score and strong customer recommendations.
Metaswitch Perimeta SBC achieved a perfect 100 Net Promoter Score; average NPS for competitor SBCs was 60%.
Retention disclosures (1)
Metaswitch showcases cloud solutions enabling mobile operators to improve customer retention.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.