META FINANCIAL GROUP INC
pathward.com ↗In their words
“Exceptional service to our customers, delivering on our vision: Every customer leaves saying, “I love my bank!” Our customer satisfaction speaks for itself through our Net Promoter Score (NPS) of 57, while the national financial institution…”
“Quality customer service and delivering on the Retail Bank vision: Every customer leaves saying, “I love my bank!” Employee dedication is working, as our Net Promoter Score (NPS) is 57, while the national financial institution average is 34 * .”
“And carry out the Retail Bank vision: "Every customer leaves saying, 'I love my bank.'" An indication that the Retail Bank is fulfilling its vision, our Net Promoter Score (NPS) is 49 and ranks higher than the financial industry average of 29.”
Disclosed NPS over time
Every Net Promoter Score META FINANCIAL GROUP INC has published, by date.
NPS disclosures (3)
…exceptional service to our customers, delivering on our vision: Every customer leaves saying, “I love my bank!” Our customer satisfaction speaks for itself through our Net Promoter Score (NPS) of 57, while the national financial institution…
…quality customer service and delivering on the Retail Bank vision: Every customer leaves saying, “I love my bank!” Employee dedication is working, as our Net Promoter Score (NPS) is 57, while the national financial institution average is 34 * .
…and carry out the Retail Bank vision: "Every customer leaves saying, 'I love my bank.'" An indication that the Retail Bank is fulfilling its vision, our Net Promoter Score (NPS) is 49 and ranks higher than the financial industry average of 29.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.