Meesho
meesho.com ↗In their words
“Meesho tracks Customer Effort Score and Customer Satisfaction as part of cost optimization and customer support improvements in FY24.”
“Meesho achieved profitability with order volumes up 43% YoY, highlighting success in customer retention through returning customers.”
NPS disclosures (1)
Meesho tracks Customer Effort Score and Customer Satisfaction as part of cost optimization and customer support improvements in FY24.
Retention disclosures (1)
Meesho achieved profitability with order volumes up 43% YoY, highlighting success in customer retention through returning customers.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.