Medallia, Inc.
medallia.com ↗In their words
“Our dollar-based net revenue retention rate as of July 31, 2021 and 2020 was 112% and 117% respectively, on a trailing twelve-month basis.”
“Dollar-based net revenue retention rate as of April 30, 2020 and 2019 was 117% and 119%, respectively, on a trailing twelve-month basis”
“Our dollar-based net revenue retention rate as of October 31, 2019 and 2018 was 118% and 116%, respectively, on a trailing twelve-month basis.”
NPS disclosures (2)
Medallia launches Healthcare Practice to meet demand for healthcare experience excellence, referencing Net Promoter Score trademark.
Medallia integrates predictive analytics to identify customer pain points impacting net promoter score.
Retention disclosures (13)
Medallia Experience Las Vegas 2024 event features session on enhancing customer retention and reducing churn best practices.
Net revenue retention: 112% (TTM as of July 31, 2021) — “Our dollar-based net revenue retention rate as of July 31, 2021 and 2020 was 112% and 117% respectively, on a trailing twelve-month basis.”
Net revenue retention: 111% (Q2 2021 (as of April 30, 2021)) — “Our dollar-based net revenue retention rate as of April 30, 2021 and 2020 was 111% and 117% respectively”
Medallia recognized for helping customers create experiences that drive loyalty and retention across the customer journey.
Net revenue retention: 115% (FY2021 (Jan 31, 2021)) — “Our dollar-based net revenue retention rate as of January … and 2019 was 115%, 119% and 116%, respectively”
Medallia integrates with Guidewire ClaimCenter to help insurers capture customer feedback and improve retention through CX profiling.
Net revenue retention: 115% (Q3 FY2021 (Oct 31, 2020)) — “Dollar-based net revenue retention rate as of October 31, 2020 and 2019 was 115% and 118%, respectively”
Medallia collaborates with Oracle Cloud CX to help brands identify which services drive customer loyalty and improve customer retention.
Medallia acquiring Contact Center Coaching to help customers reduce churn and improve customer retention through its Experience Cloud platform.
Net revenue retention: 117% (Q1 2020) — “Dollar-based net revenue retention rate as of April 30, 2020 and 2019 was 117% and 119%, respectively, on a trailing twelve-month basis”
Net revenue retention: 119% (FY2020) — “dollar-based net revenue retention rate as of January 31, 2020 and January 31, 2019 was 119% and 116%, respectively”
Net revenue retention: 118% (TTM Oct 31, 2019) — “Our dollar-based net revenue retention rate as of October 31, 2019 and 2018 was 118% and 116%, respectively, on a trailing twelve-month basis.”
Net revenue retention: 119% (TTM ended April 30, 2019) — “Our dollar-based net revenue retention rate was 126%, 116%, 122% and 119% as of January 31, 2018 and 2019 and April 30, 2018 and 2019, respectively, on a trailing 12-month basis.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.