McLeodUSA INC
In their words
“Retail unit churn for our Dynamic Integrated Access service 0.53%”
“Retail business traditional telephone service line churn 2.99%”
“Churn (Retail residential traditional telephone service lines): 3.57% (H1 2007) — “Retail residential traditional telephone service line churn 3.57%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (16)
Churn (Retail Dynamic Integrated Access service): 0.53% (H1 2007) — “Retail unit churn for our Dynamic Integrated Access service 0.53%”
Churn (Retail T-1 units): 1.12% (H1 2007) — “Retail T-1 unit churn 1.12%”
Churn (Retail business traditional telephone service lines): 2.99% (H1 2007) — “Retail business traditional telephone service line churn 2.99%”
Churn (Retail residential traditional telephone service lines): 3.57% (H1 2007) — “Retail residential traditional telephone service line churn 3.57%”
Churn (T-1 based services monthly): 0.98% (Q2 2007) — “monthly churn for T-1 based services decreased from 1.50% to 0.98%”
Churn (Retail Dynamic Integrated Access service): 0.55% (Q1 2007) — “Retail unit churn for our Dynamic Integrated Access service 0.55%”
Churn (Retail business traditional telephone service lines): 3.23% (Q1 2007) — “Retail business traditional telephone service line churn 3.23%”
Churn (Retail residential traditional telephone service lines): 3.83% (Q1 2007) — “Retail residential traditional telephone service line churn 3.83%”
Churn (T-1 based services monthly): 1.25% (Q1 2007) — “monthly churn for T-1 based services decreased from 1.50% to 1.25%”
Churn (T-1 based services monthly): 1.2% (Q4 2006) — “monthly churn for T-1 based services decreased from 1.5% to 1.2%”
Churn (Retail Dynamic Integrated Access service): 0.59% (FY2006) — “Retail DYIA unit churn 0.59%”
Churn (Retail T-1 circuits): 1.32% (FY2006) — “Retail T-1 circuit churn 1.32%”
Churn (Retail business traditional telephone service lines): 3.17% (FY2006) — “Retail business POTS line churn 3.17%”
Churn (Retail residential traditional telephone service lines): 3.54% (FY2006) — “Retail residential POTS line churn 3.54%”
Churn: 2.4% (Q1 2003) — “Our customer churn rate has improved to 2.4% in the first quarter of 2003 compared to 2.7% in the first quarter of 2002”
Churn: 2.4% (Q1 2003) — “Our customer churn rate has improved to 2.4% in the first quarter of 2003 compared to 2.7% in the first quarter of 2002”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.