Matterport, Inc.
matterport.com ↗In their words
“The NDR of 109 as we noted is a nice highlight over the past couple of years for us.”
“Net expansion rate was of course 107% as we said earlier and that is flat and consistent with last quarter.”
“Our net dollar expansion rate...was approximately 112%”
NPS disclosures (2)
In January 2022, our Compensation Committee determined that, in the case of our NEOs, the bonus awards would be eligible to be earned based on three corporate performance objectives: •
Matterport expanded executive leadership with focus on delivering step improvements to Net Promoter Score and customer satisfaction.
Retention disclosures (18)
Net revenue retention: 104% (Q2 2024) — “Net dollar expansion rate 104% for three months ended June 30, 2024”
Net revenue retention: 107% (Q1 2024) — “Net dollar expansion rate 107% for three months ended March 31, 2024”
Net revenue retention: 109% (Q4 2023) — “Net dollar expansion rate 109 % [2023], 103 % [2022], 110 % [2021]”
Net revenue retention: 109% (Q4 2023) — “The NDR of 109 as we noted is a nice highlight over the past couple of years for us.”
Net revenue retention: 106% (Q3 2023) — “Net dollar expansion rate 106 % 106 % Three Months Ended September … ”
Net revenue retention: 100% (Q2 2023) — “Net dollar expansion rate 100 % 107 % Three Months Ended June … ”
Net revenue retention: 103% (Q1 2023) — “Net dollar expansion rate 103 % 107 % Three Months Ended March … ”
Net revenue retention (paid subscriber cohort): 103% (Q4 2022 (Three Months Ended December 31, 2022)) — “Net dollar expansion rate … (for Q4 … respectively)”
Net revenue retention: 106% (Q3 2022) — “Net dollar expansion rate 106 % 114 % [Q3 2022 vs Q3 2021]”
Net revenue retention: 107% (Q2 2022) — “net expansion rate was of course 107% as we said earlier and that is flat and consistent with last quarter.”
Net revenue retention: 107% (Q1 2022) — “Three Months Ended March … Net dollar expansion rate 107 % 129 %”
Net revenue retention: 110% (Q4 2021) — “Net dollar expansion rate 110 % [vs 112% in Q4 2020]”
Net revenue retention (subscription): 112% (Q4 2020) — “our net dollar expansion rate...was approximately 112%”
Net revenue retention: 114% (Q3 2021) — “Three Months Ended September … Net dollar expansion rate 114 % 119 %”
Net revenue retention: 132% (Q2 2021) — “net dollar expansion rate for the three months ended June 30, 2021 was 132%”
Net revenue retention: 110% (Q2 2021) — “net dollar expansion rate number or the NRR...very strong...traditional 110% rate”
Net revenue retention: 112% (FY2020) — “112% Net Revenue Retention”
Matterport's Customer Success organization uses customer retention analysis and outreach planning to support customer segmentation.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.