MarineMax
marinemax.com ↗In their words
“As reflected in our industry-leading Net Promoter Scores, our teams work hard every day to deliver an exceptional customer experience. Whether we are helping a customer purchase their first boat, supporting them through service and marina operations or…”
“Their efforts, which are reflected in our strong net promoter scores, contributed to the results we delivered and will help to ensure operational improvement as we move into the upcoming season.”
“Our consistently strong Net Promoter Scores, commitment to the customer experience and business diversification reinforces my confidence that we will successfully navigate this period and emerge even stronger.”
Disclosed NPS over time
Every Net Promoter Score MarineMax has published, by date.
NPS disclosures (33)
As reflected in our industry-leading Net Promoter Scores, our teams work hard every day to deliver an exceptional customer experience. Whether we are helping a customer purchase their first boat, supporting them through service and marina operations or…
Their efforts, which are reflected in our strong net promoter scores, contributed to the results we delivered and will help to ensure operational improvement as we move into the upcoming season.
The quarterly net promoter score bonus target objective was 10% for each quarter in fiscal 2025. We have not disclosed more information than the quantitative quarterly performance target objectives of the aged inventory bonuses because we believe that…
…including the launch of our flagship Yacht Sales and Service Center in Fort Myers, Florida, highlight our commitment to innovation and world-class customer service - a commitment reflected in our industry-leading net promoter scores,” McGill said.
Our consistently strong Net Promoter Scores, commitment to the customer experience and business diversification reinforces my confidence that we will successfully navigate this period and emerge even stronger.
Even more importantly, I am proud of the exceptional customer service we offer in a tough environment as evidenced by our world class Net Promoter Scores.
…2024 plan based on pretax income (50% weighting), aged inventory targets (30% weighting), and net promoter score (20% weighting) • Intended to align with shareholder interests Stock-Based Awards Variable •
Performance metrics utilized by our cash compensation plans include pretax income performance bonus, aged inventory, district and regional financial performance targets, and net promoter score (customer satisfaction).
…Measured through Net Promoter Score, our customer surveys continue to produce record results. It's the proactive nature of the team and the culture at MarineMax, which allows us to win in the marketplace today and in the future.
…2023 plan based on pretax income, aged inventory targets, and net promoter score • Intended to align with shareholder interests Stock-Based Awards Variable •
Performance metrics utilized by our cash compensation plans include pretax income performance bonus, aged inventory, district and regional financial performance targets, and net promoter score (customer satisfaction).
…To that point, while I am proud of our financial accomplishments, I'm most proud of our team's ability to continually raise the bar in keeping our customers happy, as evidenced by our outstanding Net Promoter Score.
Our world-class Net Promoter scores, which measure a customer’s likelihood to recommend our products and services speaks both to the exceptional level of service our team delivers and to the strength of our customer relationship.
The quarterly net promoter score bonus target objective was 10% for each quarter in fiscal 2022. We have not disclosed more information than the quantitative quarterly performance target objectives of the aged inventory bonuses because we believe that…
Performance metrics utilized by our cash compensation plans include pretax income performance bonus, aged inventory, district and regional financial performance targets, and net promoter score (customer satisfaction).
Our team is committed to our mission and is delivering strong execution that is yielding record high Net Promoter Scores and increased sales and margins.
MarineMax emphasizes Net Promoter Score results as part of its customer service focus.
Our team is committed to our mission, which is resulting in strong execution that is delivering record high Net Promoter Scores and increased sales and margin.
Our team remains committed to our mission, which is resulting in strong execution, delivering high Net Promoter Scores and increased sales and margins.
On top of these great financial results, our Net Promoter Customer Satisfaction level hit another new record. This is the most important achievement of all, as it will drive many years of future sales and profitability.
…2021 plan based on pretax income, aged inventory targets, and net promoter score • Intended to align with shareholder interests Stock-Based Awards Variable •
Performance metrics utilized by our cash compensation plans include pretax income performance bonus, aged inventory, district and regional financial performance targets, and net promoter score (customer satisfaction).
Record revenue of more than $2 billion, record gross margin of over 30%, record earnings per share, all while achieving record Net Promoter Customer Satisfaction scores.
Record high net promoter scores show that our customer-centric approach is fully aligned to drive high levels of satisfaction and repeat business.
Our net promoter scores reflect that everybody is happy and the ones that need more attention, we're getting that to them. But also our getaways and events strategy, we get them out boating, get them in safe, socially distance environments where they…
The quarterly net promoter score bonus target objective was 10% for each quarter in fiscal 2020. We have not disclosed more information than the quantitative quarterly performance target objectives of the aged inventory bonus because we believe that…
Performance metrics utilized by our cash compensation plans include pretax income performance bonus, aged inventory, district and regional financial performance targets, and net promoter score (customer satisfaction).
Brett McGill, McLamb, Cashman, and Cassella, consisted of achieving a pretax income performance bonus, an aged inventory bonus, and a net promoter score bonus; weighted 50%, 30%, and 20%, respectively, and each measured quarterly.
Day, consisted of achieving a pretax income performance bonus, an aged inventory bonus, and a net promoter score bonus; weighted 50%, 30%, and 20%, respectively, and each measured quarterly.
We do Net Promoter Score to measure customer satisfaction as an example. And we could be in the book, probably the ultimate question, which was done by the buying company.
The quarterly net promoter score bonus target objective was 10% for each quarter in fiscal 2017. 16 Table of Contents For each of our named executive officers the quarterly performance objectives were satisfied as follows: the pretax income performance…
The quarterly net promoter score bonus target objective was 10% for each quarter in fiscal 2016. For each of our named executive officers the quarterly performance objectives were satisfied as follows: the pretax income performance bonus was satisfied…
We manage our customer satisfaction with net promoter score. There was a book written on it called the ultimate question.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.