MAM Software Group, Inc.
In their words
“Our SaaS churn rate - for relationships we own - was 2% for the quarter.”
“Our customer retention rate for the quarter, at 98%, was consistent with what we've experienced since introducing cloud-based delivery”
“2% CHURN RATE [SaaS progress KPIs]”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Churn (SaaS): 2% (Q2 2016) — “<2% … Q2 2016 ( … )”
Churn (SaaS (customer relationships that MAM owns)): 2% (Q1 2016) — “<2% … Q1 2016 ( … )”
Churn (SaaS): 12% (quarterly) — “12 % CHURN RATE ( … )”
Churn (SaaS (customer relationships that MAM owns)): 12% (Q1 2015) — “12% CHURN RATE ( … )”
Churn (SaaS relationships owned): 2% (Q2 2014) — “Our SaaS churn rate - for relationships we own - was 2% for the quarter.”
Churn (SaaS): 2% — “SaaS progress KPIs 2 % CHURN RATE +21.7% YEAR ON YEAR QUARTERLY INCREASE IN CUSTOMERS”
Retention rate: 98% (Q4 2013) — “Our customer retention rate for the quarter, at 98%, was consistent with what we've experienced since introducing cloud-based delivery”
Churn (SaaS): 2% (quarterly) — “2% CHURN RATE [SaaS progress KPIs]”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.