Macquarie Telecom
macquarietel.com.au ↗In their words
“Macquarie Telecom cited outstanding customer experience with Net Promoter Score over 75 as critical amid COVID-19 lockdowns.”
“Macquarie Telecom has the highest Net Promoter Score in Australia at +72.”
“Macquarie Telecom's NPS is pushing towards +7, outperforming competitors whose NPS scores hover around zero.”
Disclosed NPS over time
Every Net Promoter Score Macquarie Telecom has published, by date.
NPS disclosures (11)
Macquarie Telecom leverages its market-leading NPS to differentiate in the telecom market.
Macquarie Telecom cited outstanding customer experience with Net Promoter Score over 75 as critical amid COVID-19 lockdowns.
Macquarie Telecom has worked with Rocky Bay on its net promoter score journey for close to 20 years.
Macquarie Telecom leverages proven Net Promoter Score-backed customer service in A$34m 5G partnership with Optus.
Macquarie Telecom is described as having a high net promoter score, indicating a loyal customer base.
Macquarie Telecom has the highest Net Promoter Score in Australia at +72.
Macquarie Telecom has achieved the highest Net Promoter Score in its sector as reported by customers.
Macquarie Telecom's NPS is pushing towards +7, outperforming competitors whose NPS scores hover around zero.
Macquarie Telecom aims to achieve a leading Net Promoter Score greater than +60 across all business units.
Macquarie Telecom began providing live data on its Net Promoter Score results as part of its customer service focus.
Macquarie Telecom announced it will begin publishing real-time Net Promoter Score data.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.