Macquarie Leasing Pty Ltd
In their words
“Improve Net Promoter Score (NPS) 3 • – In aggregate the NPS score was maintained or decreased.”
“2016 has seen significant progress in these areas: } Strong customer growth (+17% higher than 2015) and an improvement in customer advocacy (+9 percentage points on Net Promoter Score). } In Digital, ANZ was the first bank to launch Apple Pay™ and an…”
NPS disclosures (4)
…by the number of ordinary shares 64 ANZ 2019 ANNUAL REPORT … Fair and Responsible Banking Net Promoter Score Ranking (relative to peers) Australia Retail … Australia Commercial … Australia Institutional 3…
…participation4 of women in leadership5 in community investment6 Australia and New Zealand Institutional NPS7 Net Promoter Score Retail Australia8 3.71 … CUSTOMERS9 $341 BILLION IN HOME LENDING – INCREASE OF $10 BILLION9…
Improve Net Promoter Score (NPS) 3 • – In aggregate the NPS score was maintained or decreased.
2016 has seen significant progress in these areas: } Strong customer growth (+17% higher than 2015) and an improvement in customer advocacy (+9 percentage points on Net Promoter Score). } In Digital, ANZ was the first bank to launch Apple Pay™ and an…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.