M1
In their words
“M1's Net Promoter Score for December 2021 saw a marked 40% increase compared to December 2020, largely attributed to AWS collaboration and Maxine platform.”
“M1's Net Promoter Score for December 2021 saw a 40 percent increase compared to December 2020, largely attributed to Maxine VoiceBot.”
NPS disclosures (2)
M1's Net Promoter Score for December 2021 saw a marked 40% increase compared to December 2020, largely attributed to AWS collaboration and Maxine platform.
M1's Net Promoter Score for December 2021 saw a 40 percent increase compared to December 2020, largely attributed to Maxine VoiceBot.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.