Lumos Networks Corp.
lumos.net ↗In their words
“Teams in-market Exceptional customer service 93% of calls answered in less than one minute 90% first-call resolution Net Promoter scores in top tier across all industries Strong long-term customer relationships 89% of key vertical account revenues in…”
“Teams in-market Exceptional customer service 94% of calls answered in less than one minute 88% first-call resolution Net Promoter scores in top tier across all industries Strong long-term customer relationships 90% of key vertical account revenues in…”
“Teams in-market Exceptional customer service 93% of calls answered within 10 seconds 91% first-call resolution Net Promoter scores in top tier across all industries Strong long-term customer relationships 90% of key vertical account revenues in…”
NPS disclosures (3)
…teams in-market Exceptional customer service 93% of calls answered in less than one minute 90% first-call resolution Net Promoter scores in top tier across all industries Strong long-term customer relationships 89% of key vertical account revenues in…
…teams in-market Exceptional customer service 94% of calls answered in less than one minute 88% first-call resolution Net Promoter scores in top tier across all industries Strong long-term customer relationships 90% of key vertical account revenues in…
…teams in-market Exceptional customer service 93% of calls answered within 10 seconds 91% first-call resolution Net Promoter scores in top tier across all industries Strong long-term customer relationships 90% of key vertical account revenues in…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.