Lululemon
lululemon.com ↗In their words
“And the activation with our guests and how they're engaging in any and all activations we do and the relationships with our stores, with our educators, NPS scores, very, very positive, good momentum across all markets when I look at those attributes.”
“Lululemon Athletica has a Net Promoter Score of 43.”
“Lululemon's net promoter scores deteriorated in July and remain below peer averages.”
NPS disclosures (4)
lululemon's net promoter scores deteriorated in July and remain below peer averages.
Lululemon reported increased Q1 net promoter score with sales per customer rising 10% consistently across demographics.
…and the activation with our guests and how they're engaging in any and all activations we do and the relationships with our stores, with our educators, NPS scores, very, very positive, good momentum across all markets when I look at those attributes.
Lululemon Athletica has a Net Promoter Score of 43.
Retention disclosures (1)
Lululemon's stores continue to be a key catalyst for customer retention and acquisition, according to analyst commentary.
Lighthouse companies in Consumer goods & food
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.