Lufax Holding Ltd
In their words
“Our 12-month investor retention rate remained high at 96.8% as compared to 93.3% in the same period in 2019”
“Our 12-month investor retention rate remained high at 95.2% as compared with 91.6% in the same period of 2019”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Retention rate (wealth management investors): 96.8% (Q4 2020) — “our 12-month investor retention rate remained high at 96.8% as compared to 93.3% in the same period in 2019”
Retention rate (wealth management investors): 95.2% (Q3 2020) — “our 12-month investor retention rate remained high at 95.2% as compared with 91.6% in the same period of 2019”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.