London City Airport
londoncityairport.com ↗In their words
“London City Airport scored highest among London airports with a customer satisfaction score of 78% in the latest passenger rankings.”
“London City Airport's Net Promoter Score remains excellent at 57, the best of all London airports.”
NPS disclosures (2)
London City Airport scored highest among London airports with a customer satisfaction score of 78% in the latest passenger rankings.
London City Airport's Net Promoter Score remains excellent at 57, the best of all London airports.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.