NPS Intelligence (beta)

Private Bancorp of America, Inc.

80NPS

“Estate professionals and small to medium-sized businesses Our branch-light, high-touch relationship-based model places Clients at the center of focus resulting in superior outcomes Net Promoter Score (NPS) of 80+ (World Class) for 22 consecutive quarters reflects Service focus Highly aligned with Shareholder interests as Directors & Executive…”

WaFd

55NPS

“Our loan and deposit pipelines are robust with $3 billion of loans, a 5% increase from the June quarter, and $240 million of deposits in our pipeline, a 6% decline from the June quarter. Our net promoter score remains in the top quartile of all banks at a 55.”

Morgan Stanley

99%Retention

“The adviser retention rate is above 99%”

Patriot Mobile Inc.

86NPS

“Our 100% U.S.-based sales and customer care organization delivers exceptional customer service, as reflected by our industry-leading Net Promoter Score (“NPS”) of 86 as of December 31, 2025 and low average monthly churn of approximately 1% for the year ended December 31, 2025.”

Itaú Unibanco

76NPS

“Our clients already recognized these improvements, as evidenced by our satisfaction rates, Net Promoter Score (“NPS”). Itaú Uniclass achieved 76 NPS points on December 31, 2025, when compared to 74 points in 2024.”

Progress Software Corporation

100%NRR

“Customers who start on their consumption business have actually net retention rate of over 100%”

Concentrix

98%Retention

“With a 98% retention rate across our entire client base”

Uxin Ltd

65NPS

“Our Net Promoter Score remained at 65 or above for the ninth consecutive quarter, maintaining our industry-leading customer satisfaction. In response to the market downturn, we moved quickly to sell through inventory affected by decreasing prices.”

Costco Wholesale Corporation

89.8%Retention

“The worldwide rate came in at 89.8%, also up 10 basis points.”