LogMeIn
logmein.com ↗In their words
“LogMeIn admitted to investors that customer retention rates had been declining during the class period, as revealed in shareholder litigation.”
“Bill Wagner: Again, from a competitive position, Jive really focuses on, by using its modern platform, it’s able to really deploy much faster, and I think that shows up in what we saw as the highest NPS scores in the industry.”
NPS disclosures (1)
Bill Wagner: Again, from a competitive position, Jive really focuses on, by using its modern platform, it’s able to really deploy much faster, and I think that shows up in what we saw as the highest NPS scores in the industry.
Retention disclosures (1)
LogMeIn admitted to investors that customer retention rates had been declining during the class period, as revealed in shareholder litigation.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.