LivePerson
liveperson.com ↗In their words
“LivePerson net revenue retention was 78% in Q4, down from 80% in the previous quarter.”
“LivePerson details SoundHound AI merger with weak customer retention noted in enterprise and mid-market revenue retention.”
“LivePerson Inc. (LPSN) stock tanked after the company revealed customer retention problems.”
NPS disclosures (2)
LivePerson's conversational AI solution focuses on improving Net Promoter Scores and consumer experience for financial services clients.
The Company is working with brands to increase customer satisfaction and net promoter scores, and to enhance digital journeys for consumers on the web, by strengthening self-service channels.
Retention disclosures (3)
LivePerson net revenue retention was 78% in Q4, down from 80% in the previous quarter.
LivePerson details SoundHound AI merger with weak customer retention noted in enterprise and mid-market revenue retention.
LivePerson Inc. (LPSN) stock tanked after the company revealed customer retention problems.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.