Lithia Motors, Inc.
lithiamotors.com ↗In their words
“Strong Google and Facebook reviews and a net promoter score of 90 indicate Driveway is building an online reputation for exceeding consumer expectations for a fully digital frictionless experience.”
“We have increased that retention rate to over 25% of average which is a fairly substantial increase”
“On a new vehicle if you remember it's around 60% and our best stores around 80%”
NPS disclosures (1)
Strong Google and Facebook reviews and a net promoter score of 90 indicate Driveway is building an online reputation for exceeding consumer expectations for a fully digital frictionless experience.
Retention disclosures (3)
Retention rate: 25% — “we have increased that retention rate to over 25% of average which is a fairly substantial increase”
Retention rate (new vehicles): 60% — “On a new vehicle if you remember it's around 60% and our best stores around 80%”
Retention rate (used vehicles): 30% — “Our retention rate on used vehicles is about half of what it is on new vehicles or around 25%, 30%”
Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.