LifeVantage
lifevantage.com ↗In their words
“Distributor retention, measured by first-year activity, increased to 48.48% at the end of the fourth quarter, up from 41.8% a year ago”
“Customer retention increased to 50.9%, up from 45.6%”
“Preferred customer retention increased to 49%, up from 46%”
NPS disclosures (2)
one, enrollment; two, attrition; three, average revenue per account; and four, Net Promoter Score. We will also continue to drive innovation to further supplement our leading product offering and open new markets to expand our reach.
We are effectively operating virtually and remain focused on the key metrics that drive our business, including enrollments, attrition, average revenue per account, and net promoter score.
Retention disclosures (6)
LifeVantage reports customer retention improved year-over-year in Q4 2026.
LifeVantage announced Rewards Circle enhancements leveraging increased customer retention to drive value and engagement.
Retention rate (Distributor): 48.48% (Q4 2018) — “Distributor retention, measured by first-year activity, increased to 48.48% at the end of the fourth quarter, up from 41.8% a year ago”
Retention rate: 50.9% (Q4 2018) — “customer retention increased to 50.9%, up from 45.6%”
Retention rate (Preferred Customer): 49% (Q3 2018) — “preferred customer retention increased to 49%, up from 46%”
Retention rate (Distributor): 51% (Q3 2018) — “Distributor retention measured by first-year activity during the quarter increased to 51% up from 38% a year ago”
Lighthouse companies in Consumer goods & food
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.