Leslie's, Inc.
lesl.com ↗In their words
“In Q2, we continue to see strong NPS scores as our store associates are supporting and representing the compelling customer value proposition at Leslie's.”
“Test conversion, that's all in the store from an execution standpoint, and I feel very good about that as well as I'm really pleased as we continue to monitor NPS scores and how we are connecting with customers and get feedback from customers, I…”
“Mentioned, we are focused on in-stocks, and our inventory ended the quarter at $271 million, a decrease of $63 million or 19% compared to the prior year quarter, even as our in-stock position, service metrics, and net promoter scores remain very strong.”
NPS disclosures (8)
In Q2, we continue to see strong NPS scores as our store associates are supporting and representing the compelling customer value proposition at Leslie's.
…test conversion, that's all in the store from an execution standpoint, and I feel very good about that as well as I'm really pleased as we continue to monitor NPS scores and how we are connecting with customers and get feedback from customers, I…
…mentioned, we are focused on in-stocks, and our inventory ended the quarter at $271 million, a decrease of $63 million or 19% compared to the prior year quarter, even as our in-stock position, service metrics, and net promoter scores remain very strong.
Inventory ended the year at $234 million, a decrease of $78 million or 25% compared to the prior year, even as our in-stock position, service metrics, and net promoter scores all remain very strong.
Providing superior customer service. NPS scores remain at all-time highs.
Inventory ended the quarter at $379 million, a decrease of $113 million, or 23% compared to the prior year quarter, while our in-stock position, service metrics, and Net Promoter Scores remained very strong.
The good news in our minds, is the NPS scores on that specific pricing metric have been improving every month sin
In 2023, brand awareness, in stock service levels and corresponding net promoter scores were at all-time highs. In addition, our Pool Perks® loyalty program grew, customer lifetime value increased and we continued to gain market share, all of which are…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.